Lack of product knowledge

Here is a letter entitled "Appalled at the lack of product knowledge at NTUC Income" published in the Straits Times Online Forum and the comments to this letter.

Quote

There is an enormous gap between what the CEO says in his note to client and the reality of his organization. The apparent post-Tan Kin Lian slippery slope down is steep and inevitable when the top no longer walk the talk, otherwise how do you explain the rot?

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