Excellent service recovery by CISCO

I posted a blog to share my bad experience with replacing a faulty videocam. I received an e-mail from the customer advocacy senior manager of CISCO asking to talk to me. We had a conversation at the arranged time. He listened attentively and positively to my experience and suggestions. He found several of the suggestions to be practical and useful and will be implementing them.

From my past experience, this is one of the rare occasions that the customer service manager is interested to listen, and really listen, to the customer. I hope that this excellent example of service recovery will be emulated by other organisations. Well done to CISCO.

I also hope that CISCO will act promptly to simplify its process to make it easy for its customers to submit their feedback and claim for replacement of faulty products.

Tan Kin Lian

Why we should identifying ourselves as souls?

Extract from Tommy Wong's book, "Wisdom on How to Live Life"



Tom: What is the problem identifying ourselves as the body?
Guru: If we identify ourselves with the body only, then we won’t want the body to die because when the body dies, it’s also the end of our beings.
Tom: Yes, that’ll be a problem, because we don’t want to lose our beings.
Guru: Exactly! So the problem is after we’re born, there is no way not to die.
Tom: Sounds like we’re at a death trap. Is there any way out?
Guru: Humans are blessed beings. So how can the Divine lay a death trap for us?
Tom: But the body will die, and there is no way out!
Guru: Bingo, the secret is that we’re not the body.
Tom: Oh yes, you said that we’re the soul and not the body.
Guru: Well remembered!
Tom: How will that help us?
Guru: If we identify ourselves as souls and our souls continue to live even after the death of our bodies, then we’ll not be too concerned with the death of our bodies.

Tommy Wong



Tommy Wong's book can be purchased online here.