SP Services - Open an utilities account

SP Services require the consumer to submit the following documents to open an utilities account. It seemed that they feel it their duty to act as the legal office of the government to check for ownership or tenancy of the premises. Why is this necessary? Surely, no one in their right mind will open an account from somebody else?

Are they going overboard with their requirements? They seem to be quite happy to give hassle to their customers.

www.tankinlian.com/latest.aspx

http://tankinlian.com/admin/file.aspx?id=329

They also require me to find out the KVA of the electric supply. As I do not know the answer, I have to find out from the developer. The staff who answered my call also did not know the KVA. So, it was really a hassle.

Why do they ask for it? They want to ask for the appropriate deposit based on the KVA. It would have been easier if they collect an intial deposit and adjust it according to the consumption. There is a simplier way for consumers, but they prefer their way for their own convenience. They don't care about the hassle that they give to others. It seems to be quite common in Singapore!

Tan Kin Lian