Unfair rejection of Shield claim

Here is another case of an unfair rejection of a shield claim. The rejection was based on a medical condition that occurred 5 year previously and was not of a long term nature. The agent had advised the consumer that it was not necessary to declare this condition. The consumer was insured with another company previously but made this change after getting the assurance of the agent.
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http://tankinlian.com/admin/file.aspx?id=347

My view
The agent is greedy to make a few dollars of commission on the Shield plan. The agent had harmed the consumer considerably through this irresponsible behavior.