Outsourcing and drop in standard

I went to Paris for a board meeting. The company arranged for me to be picked up at the airport. I was to look for a person holding a sign with my name.

When I arrived, I could not find the pick up person. I searched for him. He arrived 15 minutes later and was clearly not a local person. After driving for some time, he appeared to be driving me to the wrong destination. I checked with him and gave him the correct address.

I reported the matter to the hotel for investigation. Apparently, they have arranged the pick-up to a contractor who must have outsourced it to a third party (who used an immigrant to do the work).

This was probably done in the interest of brining down the cost or making a bigger profit margin. This has led to a drop in standard and quality. There is a need to have better control on outsourcing!