Midview City - a bad experience

I have bad experience with the poor service provided by the management office of Midview City. They do not answer telephone calls or reply to e-mails. Even a fax to their directors remain unanswered. Nobody bother to return a call.

Their poor service has caused me to spend $3,500 (which could be avoided) and waste two months of valuable time to start my renovation. My experience is set out here.

Another owner wrote to tell me that he had experienced good service from the office, but he asked me not to post his e-mail. I wonder why? Several other owners have told me that they had bad experience similar to mine.

My bad experience with Midview City is reflective of the situation in many organisations in Singapore, including our government agencies. The staff are too scared to take initiative and follow the rules set by their directors blindly. They worry about "what can go wrong" rather than "what is fair and right for the customer". They are so busy with paperwork and following rules that they cannot answer telephone or reply to e-mail.

They are scared to be  held "responsible" for what is put down in writing, i.e. e-mail. Even senior people are scared to take responsibility - preferring to push the buck to someone else.

Tan Kin Lian