Wednesday, September 8, 2010
Customer Service - contact number
Richard Branson talked about companies that make it difficult for customers to contact them. This is true. Many companies bury their contact number in obscure places in their website - so that customers will not call them. How bad. http://www.todayonline.com/Commentary/EDC100909-0000080/Online,-its-the-second-impression-that-counts
Case Study - critical illness policy for 50 year old
Read the case study of a critical illness policy taken by a 50 year old.
www.tankinlian.com/latest.aspx
It gives poor value to the consumer. A better approach is described in this FAQ.
www.tankinlian.com/latest.aspx
It gives poor value to the consumer. A better approach is described in this FAQ.
SGE Portal [2]
The Singapore General Election Portal now has a section called "Letters from Citizens". You can click on Guide tab to read the instructions on how you can submit a letter to this portal. I hope that it will encourage more citizens to take an interest in the issues that will be raised at the next General Election. Go to:
www.easyapps.sg/sgep (click on Guide or Latest)
www.easyapps.sg/sgep (click on Guide or Latest)
Story of Bright Town
Here are the short summaries from 3 people who read the book:
―As governments around the world are looking for better
ways to serve their people, why not develop e-centers that
are based on the concept of this book. The greatest strength
of these e-centers is that they are easy to use even for
people who are not Internet savvy. In addition, they
provide business opportunities for shop keepers who
operate these e-centers. Mr. Tan has truly come up with a
win-win solution for the government and the people.‖
— Dr. Tommy Wong (author of “Wisdom on How to
Live Life” )
―I liked the idea of shifting the burden of form data entry
from customers to government employees. We live in the
world that tries to become more and more efficient by
making people specialize in one or two particular activities.
Hence it's surprising that the government still wants us to
become experts in tax filing, medical insurance
reimbursements, i.e. things that would far more efficiently
done by experts.‖
— Dr.Vitali Zagarodnov, university professor
―The idea of using PDF format as a way of delivering
information is quite an interesting concept. Something
different from the usual HTML concept.‖
— Tan Boon Keng, I.T. security consultant
The soft copy of the book is available here:
http://tankinlian.com/admin/file.aspx?id=165
―As governments around the world are looking for better
ways to serve their people, why not develop e-centers that
are based on the concept of this book. The greatest strength
of these e-centers is that they are easy to use even for
people who are not Internet savvy. In addition, they
provide business opportunities for shop keepers who
operate these e-centers. Mr. Tan has truly come up with a
win-win solution for the government and the people.‖
— Dr. Tommy Wong (author of “Wisdom on How to
Live Life” )
―I liked the idea of shifting the burden of form data entry
from customers to government employees. We live in the
world that tries to become more and more efficient by
making people specialize in one or two particular activities.
Hence it's surprising that the government still wants us to
become experts in tax filing, medical insurance
reimbursements, i.e. things that would far more efficiently
done by experts.‖
— Dr.Vitali Zagarodnov, university professor
―The idea of using PDF format as a way of delivering
information is quite an interesting concept. Something
different from the usual HTML concept.‖
— Tan Boon Keng, I.T. security consultant
The soft copy of the book is available here:
http://tankinlian.com/admin/file.aspx?id=165
Singapore General Election Portal (SGE Portal) - 3 postings
There are 3 postings in the portal. You can view them by clicking on "Latest". This is just a start. When more contributors and editors come forward to help, the portal will have a few new postings daily. Do make it a point to visit this portal daily. www.easyapps.sg/sgep
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