Over 20 people played the Family Life game yesterday. The number has been increasing daily since its soft launch last week. This game teaches the participants about making the decisions in life that affect their work, health and family life. It can be accessed at www.easysearch.sg (Family Life). Read the Guide on how to play the game. 120 prizes will be given to the players who achieve the top 5 positions in each of 24 games daily.
Direct link: http://projects.easyapps.sg/fl/
Thursday, February 10, 2011
Better benefits on a new life insurance policy
Be careful when a life insurance agent recommends a new life insurance policy with better benefits, to replace an existing policy.
Find out from Ask Mr. Tan
http://tankinlian.com/admin/file.aspx?id=178
Find out from Ask Mr. Tan
http://tankinlian.com/admin/file.aspx?id=178
Impact of reduction in yield
Many life insurance products reduced the yield by 3% to 4%. this is a large reduction and can take away 50% of your accumulated savings. It can amount to several hundred thousand dollars!
Find out from Ask Mr. Tan
http://tankinlian.com/admin/file.aspx?id=393
Find out from Ask Mr. Tan
http://tankinlian.com/admin/file.aspx?id=393
FISCA - Financial Services Consumer Association
Learn about the activities of FISCA and why you should join as a member and attend the educational talks
Ask Mr. Tan
http://tankinlian.com/admin/file.aspx?id=394
Ask Mr. Tan
http://tankinlian.com/admin/file.aspx?id=394
M V Land - no reply for 2 weeks
M V Land (developer of Midview City) has been giving me a lot of hassle, asking for one deposit after another. If I don't pay the deposit, they will refuse to allow my contractors to deliver the furniture. This is like extortion.
I faxed this letter to them on 26 January. There is no reply for 2 weeks. They reflect the behavior that is quite common in Singapore - give a lot of hassle to other people, and do not reply to their letter. When asked, the usual excuse - we did not receive your letter. I know that this is not true - they don't know how to reply.
Anyway, I shall send them another letter.
I faxed this letter to them on 26 January. There is no reply for 2 weeks. They reflect the behavior that is quite common in Singapore - give a lot of hassle to other people, and do not reply to their letter. When asked, the usual excuse - we did not receive your letter. I know that this is not true - they don't know how to reply.
Anyway, I shall send them another letter.
SingTel - we charge what we like
After a week and a reminder, the customer care manager of SingTel finally called me regarding my complaint on the high charges to relocate my telephone and broadband line. She explained the reason for the delay (i.e due to missing e-mail - it happens all the time!) and the need for the charges. It was nice of her to call - which is quite unusual based on the service standard in Singapore.
She followed up with a detailed written explanation on the work that has to be done to make the change (i.e. the re-allocation of resources - just to sound technical and complicated. I know that it is quite a simple matter of making an entry into the computer system.
I wrote a reply, "Can Singtel confirm that the charges reflect the actual cost that is being incurred to make the change?"
Here is the reply, "I wish to reassure you that the charges for both number retention and ADSL relocation fees had been carefully assessed; taken all the resources/ costs into consideration prior to setting the fees." In simple English, it means "We look at our cost and charge what we like. Wish you a great year ahead"
Tan Kin Lian
She followed up with a detailed written explanation on the work that has to be done to make the change (i.e. the re-allocation of resources - just to sound technical and complicated. I know that it is quite a simple matter of making an entry into the computer system.
I wrote a reply, "Can Singtel confirm that the charges reflect the actual cost that is being incurred to make the change?"
Here is the reply, "I wish to reassure you that the charges for both number retention and ADSL relocation fees had been carefully assessed; taken all the resources/ costs into consideration prior to setting the fees." In simple English, it means "We look at our cost and charge what we like. Wish you a great year ahead"
Tan Kin Lian
Free market and choice
The coffee stall in the canteen of my office raised the price of a cup of coffee from $0.80 to $1 (25% increase). The stall holder said that this is a permanent increase and is not only for the festive season.
I did not complain about the price increase because I have the following choices:
I hope that our regulators know the difference between a free market (such as the cup of coffee) and the exorbitant changes levied by telephone companies and banks - where the customer is locked into a long term contract or relationship.
I did not complain about the price increase because I have the following choices:
- Buy package drink
- Drink coffee (3 in 1) in my office
- Drink water
It is different from the exorbitant charge levied by a telephone company to relocate a telephone line or the broadband line. I do not have any choice as I am tied into a contract.
I hope that our regulators know the difference between a free market (such as the cup of coffee) and the exorbitant changes levied by telephone companies and banks - where the customer is locked into a long term contract or relationship.
Tan Kin Lian
Top 5 avatar in Family Life
Can you reach the top 5 positions in a Family Life game and win a prize? See this screenshot of the final results:
http://tankinlian.com/admin/file.aspx?id=387
Watch the cartoons of the activities and events. These cartoons will appear in the mobile device that access the Family Life game:
http://tankinlian.com/admin/file.aspx?id=389
http://tankinlian.com/admin/file.aspx?id=387
Watch the cartoons of the activities and events. These cartoons will appear in the mobile device that access the Family Life game:
http://tankinlian.com/admin/file.aspx?id=389
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