Resort World Sentosa

I attended a company dinner held at the conference center in Resort World Sentosa recently. This is my first visit to Sentosa after the integrated resort opened. Here are some photos (for the benefit of those who have not yet visited the resort).

I was quite surprised to see that the place was quite attractive and there was a large crowd in the hotels and shops. I did not enter the casino (as I refused to pay $100), so I don't know if it was very crowded inside as well.

Goh Keng Swee - The Star

Read this article by Seah Cheang Nee published in The Star, Malaysia. The writer was previously the editor of a newspaper in Singapore. He has a good knowledge of Singapore's history.

Web consultation (skin problems)

A skin specialist plans to set up an innovative service to provide consultation on skin problems through the internet. Details are shown here.

I am helping the specialist to find out the market acceptance for this type of service. Please participate in this survey.

UPDATE
I receive only 6 reponses. I hope to get more responses to refleclt a more reliable sample. Please participate.

Interacting with customers on feedback

I have posted articles on my experience as a customer interacting with a few large organisations (i.e. CISCO, Starhub, DBS and Singapore Airlines). CISCO took the trouble to contact me and talk to me. I did not hear from the other organisations.

Standard Chartered Bank

Dear Mr. Tan,
I have 4 banks personal account. I wish to highlight that SCB service is the best. I have encounter some transfer fund issue last year and due to the error of the bank. The SQ manager called me and followed up with a apology letter thereafter sending a wine hamper to my house.


I visited the branch in Tampines and Raffles Place, their staff is very attentive during my opening account and applying credit card I like their recent launch of internet payment of credit card to other bank credit card bills. This save me a lot of time rather issuing a cheques or queueing at the AXS machine for payment.

Further more, I can just do bill payment post dated before the due date once I login to the account. This can reduce oversight of payment and incurred interest fee and appealing process. I hope other local bank can think out of box rather than limited the credit card payment from their own bank.


I have also compared all the internet banking service, so far SCB is the simplest and easy to get transaction done within a few minutes.


FT

My comments
Well done to Standard Chartered Bank. I also observe that they did not sell any of the credit linked notes that caused losses to the bank customers. I like their advertisement on their commitment to look after the welfare of their customers. It sets a good goal for them to live up to.
 

MRT Circle Line

This is the display panel on the MRT train running on the Circle Line. It shows the time for most of the way. The display changes to the name of the station only close to arrival. This is not useful.

A useful system is: show the name of the next station and the side that the door will be opening. It should appear immediately on leaving the previous station.

Most commuters already have a watch and mobile phone that shows the time.

MRT NS Line

There are two systems to dispaly the name of the next station for trains on the North South line.

The display panel show the station name in words and also indicates the side where the door will open.

The lighted route map shows the lights for the stations that have passed.

Both display systems on the train has been out -of-order for over two weeks. See the photos.

I find the light route map to be unnecessary. The display panel should be sufficient for this purpose.

 A simpler system is less costly and less likely to fail.