Here are some tips of working from home, and setting up a home office.
My observation
An alternative is to work in a low cost office near your home. I rented a low cost office at an industrial park near my home. I employ a few persons who live nearby to work for me in I.T. development and administrative work. Working near home has most of the covenience of working from home.
Saturday, June 19, 2010
Employment of older workers
Can we identify organisations that are willing to spend money to employ older workers to provide customer service?
I saw some customer guides at MRT stations. They are employed by SMRT to guide commuters. I appreciate the work by SMRT in creating employment and to provide good customer service.
Let us identify other organisations that make this positive effort.
Tan Kin Lian
I saw some customer guides at MRT stations. They are employed by SMRT to guide commuters. I appreciate the work by SMRT in creating employment and to provide good customer service.
Let us identify other organisations that make this positive effort.
Tan Kin Lian
Customer Service
I have written several postings about the standard of customer service in Singapore. I have examples of good and bad customer service. Sadly, the examples of bad service are overwhelming.
It is quite easy to improve the customer service by simple changes to their operating procedures. But this require attention by decision makers.
Sadly, the culture in Singapore is for too many people, including service quality managers and customer service managers of large organisations, to follow instructions and preserve the status quo, rather than to innovate and change for the better. It seems that only the few people at the time can decide.
I like to ask my readers to help share the experience. Can you identify examples of good and bad service provided by the large organisations in Singapore, i.e. where it has a large impact on customers? Examples are bad call centers and websites that make life difficult for thousands of customers daily.
Tan Kin Lian
It is quite easy to improve the customer service by simple changes to their operating procedures. But this require attention by decision makers.
Sadly, the culture in Singapore is for too many people, including service quality managers and customer service managers of large organisations, to follow instructions and preserve the status quo, rather than to innovate and change for the better. It seems that only the few people at the time can decide.
I like to ask my readers to help share the experience. Can you identify examples of good and bad service provided by the large organisations in Singapore, i.e. where it has a large impact on customers? Examples are bad call centers and websites that make life difficult for thousands of customers daily.
Tan Kin Lian
Comment moderation
When I moderate the comment, I can read the first line of all the comments that have been posted. From the first line, I am usually able to detect the znonymous comments of the two vile persons who keeps making personal attacks against me. I know these two persons as being a top manager of an insurance company (or an insurance agent working for him) and a cranky unemployed person.
I delete their comments without reading the rest of the comments.
I write this blog to educate the public about investment and insurance, to select the fair products and to avoid the over-priced products. Insurance and land banking agents who dislike my views are not welcomed in this blog. They can promote their views in their own blogs or facebooks.
Tan Kin Lian
I delete their comments without reading the rest of the comments.
I write this blog to educate the public about investment and insurance, to select the fair products and to avoid the over-priced products. Insurance and land banking agents who dislike my views are not welcomed in this blog. They can promote their views in their own blogs or facebooks.
Tan Kin Lian
Friday, June 18, 2010
Easysearch Portals
There are many useful information in the Easysearch Portal. Go to http://www.easysearch.sg/ and click on the Link tab. Select a category and view the resources.
Poor service in restaurant reservations
I wanted to reserve a table at a Tung Lok restaurant at the Esplanade. I went to their website and filled up a web form for Reservation. I provided the essential information. Nobody called me back for two days. I consider that my reservation is not accepted. I arranged to go somewhere else.
I have the same difficulty in making reservations at other restaurants. Last month, I telephoned a restaurant in a hotel in Queen Street. After much difficulty, my reservation confirmed over the telephone. When I turned up at the restaurant, there was no record of my reservation and no table was available. There was a large wedding dinner.
I hope that the larger restaurants takeing reservations should outsourse this activity to a service provider. This will ensure a better standard of service.
Tan Kin Lian
I have the same difficulty in making reservations at other restaurants. Last month, I telephoned a restaurant in a hotel in Queen Street. After much difficulty, my reservation confirmed over the telephone. When I turned up at the restaurant, there was no record of my reservation and no table was available. There was a large wedding dinner.
I hope that the larger restaurants takeing reservations should outsourse this activity to a service provider. This will ensure a better standard of service.
Tan Kin Lian
Voting swing at next general election
I wish to make a bold forecast of the swing against the PAP at the next general election.
In several recent surveys in my blog, the swing is around 50%. Nearly 90% of respondents said that they would vote for another party, compared to 35% at the last general election.
However, my blog tends to attract the people who are unhappy with the Government, i.e. those who lost money on the structuerd notes or are unemployed. So, there is a bias and their results do not represent the general population.
My bold forecast is that the swing will be 15%, after discounting the bias. This will bring down the votes for the PAP from 65% to around 50%. We can expect the next Parliament to have a larger representation from the other political parties.
This will lead to a "more accountable Parliament" with members elected to reflect the views and wishes of the people. It will be a better outcome for the future of Singapore.
Tan Kin Lian
In several recent surveys in my blog, the swing is around 50%. Nearly 90% of respondents said that they would vote for another party, compared to 35% at the last general election.
However, my blog tends to attract the people who are unhappy with the Government, i.e. those who lost money on the structuerd notes or are unemployed. So, there is a bias and their results do not represent the general population.
My bold forecast is that the swing will be 15%, after discounting the bias. This will bring down the votes for the PAP from 65% to around 50%. We can expect the next Parliament to have a larger representation from the other political parties.
This will lead to a "more accountable Parliament" with members elected to reflect the views and wishes of the people. It will be a better outcome for the future of Singapore.
Tan Kin Lian
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