In portfolio management, it is important to spread the investments and avoid having large stakes in certain investment. This is called concentration risk.
A stake of more than 5% is considered high. A better level should be not more than 3%.
I am somewhat surprised to read a report in Bloomberg about the following investments:
> GIC invested $18 billion in UBS and Citibank, representing 6% of its portfolio of $300 billion
> Temasek invested $5 billion in Merill Lynch, represented 5% of its portfolio of $100 billion.
Perhaps the total portfolio managed by GIC and Temasek is more than the amounts indicated. If not, the above investments would be considered as excessive.
Thursday, July 31, 2008
Joke: Temperamental
Tom: Ther's one word that describes my wife: temperamental.
John: In what way?
Tom: She's fifty percent temper, and fifty percent mental.
John: In what way?
Tom: She's fifty percent temper, and fifty percent mental.
Buy ID7 from Business Center
Dear Mr Tan,
I am a recent graduate and have been in the job market for about a year now. I would like to thank you for your advise with regards to insurance and fianncial planning which have been very insightful. I have had many friends over the past year who have tried to sell me ILPs from the various insurance agencies. Your blog has truly been a good guide in making the right decisions.
I am interested in the flexilink plan and ID7 plan from NTUC. Could you please refer me to NTUC Income agents who are still willing to offer these plans? I had written directly to the NTUC business centre with regards to my interest in ID7, but I had not received any reply from them.
Your advise is much appreciated.
REPLY
I suggest that you visit the business center and talk to a salaried consultant. You should insist on ID7. Do not allow them to sell you another product.
I am a recent graduate and have been in the job market for about a year now. I would like to thank you for your advise with regards to insurance and fianncial planning which have been very insightful. I have had many friends over the past year who have tried to sell me ILPs from the various insurance agencies. Your blog has truly been a good guide in making the right decisions.
I am interested in the flexilink plan and ID7 plan from NTUC. Could you please refer me to NTUC Income agents who are still willing to offer these plans? I had written directly to the NTUC business centre with regards to my interest in ID7, but I had not received any reply from them.
Your advise is much appreciated.
REPLY
I suggest that you visit the business center and talk to a salaried consultant. You should insist on ID7. Do not allow them to sell you another product.
Investing in the stock market
Hi Mr. Tan,
I have limited savings every month ($100 to $200) but I want to invest in the stock market. Is it advisable to invest thru poems share builders plan ? Details at http://www.poems.com.sg/FinancialServices/sbpintrod.asp?value=sbp
REPLY
You can invest through POEMS.
It is better to invest in a well diversified fund, i.e. the STI ETF.
Read these FAQs:
http://www.tankinlian.com/faq/savings.html
http://www.tankinlian.com/faq/investown.html
I have limited savings every month ($100 to $200) but I want to invest in the stock market. Is it advisable to invest thru poems share builders plan ? Details at http://www.poems.com.sg/FinancialServices/sbpintrod.asp?value=sbp
REPLY
You can invest through POEMS.
It is better to invest in a well diversified fund, i.e. the STI ETF.
Read these FAQs:
http://www.tankinlian.com/faq/savings.html
http://www.tankinlian.com/faq/investown.html
Wednesday, July 30, 2008
Arguments against a Minimum Wage Policy
The following arguments have been advanced against a "minimum wage policy" in Singapore:
1. Our business will be uncompetitive and will move to other countries
2. This policy is difficult to enforce, specially for small businesses
3. Our locals will be costly and lose jobs to foreign workers in Singapore
4. This policy is against free market principles.
5. The low wage workers are entitled to Workfare supplements
6. It will increase unemployment
Do you agree with these arguments? Are there reasons to support a minimum wage policy?
1. Our business will be uncompetitive and will move to other countries
2. This policy is difficult to enforce, specially for small businesses
3. Our locals will be costly and lose jobs to foreign workers in Singapore
4. This policy is against free market principles.
5. The low wage workers are entitled to Workfare supplements
6. It will increase unemployment
Do you agree with these arguments? Are there reasons to support a minimum wage policy?
Joke: A present from the wife
A: Where did you get this nice suit?
B: It was a present from my wife. I came home unexpectedly early from the office the other evening, and there it was - hanging over the back of a chair in the bedroom.
B: It was a present from my wife. I came home unexpectedly early from the office the other evening, and there it was - hanging over the back of a chair in the bedroom.
Dual Currency Investment
A consumer was persuaded by the bank to invest in a linked-currency product, or also called a dual currency investment. It is explained in this FAQ:
http://www.tankinlian.com/faq/duali.html
He asked me to explain why this product is to the disdvantage of the consumer.
The actual product is quite complex, so it is not easy to understand, and not easy to explain. It involves the use of spot rate and target rate, and the practice or terminology may differ from one bank to another.
I will give a simplified example. Suppose you have SGD 100,000. If you keep it on 1 month deposit, you can earn interest rate of 1.2% p.a. If you buy a AUD-linked product, you may earn say interest at 6% p.a. The difference of 4.8% in interest rate will give you 0.4% for one month.
Suppose that there is a 50% chance that AUD will appreciate by 1% in a month, and 50% chance that it will depreciate by 1%.
If AUD appreciates by 1%, you will not get this gain as you have already been paid the additional 0.4% interest. If AUD depreciates by 1%, you have suffered a loss of 0.6% (after deducting the additional interest of 0.4%).
Why face the risk of losing 0.6%, when your gain is only 0.4% with similar probability?
In real life, there is a risk of making a larger loss of more than 1%. The currency could depreciate by 5% in a month. You will suffer the risk of this large loss, without the benefit of a similar gain, as your actual gain is capped at 0.4%.
The bank officer tells you, "If AUD drops, you can keep AUD and wait for it to recover." This is a misleading advice. You have actually suffered a loss and if you keep it longer, you suffer the risk of a bigger loss.
Look at it from another angle. Due to the arrangement, you had to buy AUD at the earlier price when you could buy it 1 month later at 1% less. So, you have suffered a loss of 1% on AUD and after deducting the 0.4% additional interest, the net loss is 0.6%.
Conclusion: The terms of the dual currency investment are set by the bank in their favor. These terms are usually unfavorable to the consumer. It is best to avoid this type of structured product, as they are structured to your disadvantage.
http://www.tankinlian.com/faq/duali.html
He asked me to explain why this product is to the disdvantage of the consumer.
The actual product is quite complex, so it is not easy to understand, and not easy to explain. It involves the use of spot rate and target rate, and the practice or terminology may differ from one bank to another.
I will give a simplified example. Suppose you have SGD 100,000. If you keep it on 1 month deposit, you can earn interest rate of 1.2% p.a. If you buy a AUD-linked product, you may earn say interest at 6% p.a. The difference of 4.8% in interest rate will give you 0.4% for one month.
Suppose that there is a 50% chance that AUD will appreciate by 1% in a month, and 50% chance that it will depreciate by 1%.
If AUD appreciates by 1%, you will not get this gain as you have already been paid the additional 0.4% interest. If AUD depreciates by 1%, you have suffered a loss of 0.6% (after deducting the additional interest of 0.4%).
Why face the risk of losing 0.6%, when your gain is only 0.4% with similar probability?
In real life, there is a risk of making a larger loss of more than 1%. The currency could depreciate by 5% in a month. You will suffer the risk of this large loss, without the benefit of a similar gain, as your actual gain is capped at 0.4%.
The bank officer tells you, "If AUD drops, you can keep AUD and wait for it to recover." This is a misleading advice. You have actually suffered a loss and if you keep it longer, you suffer the risk of a bigger loss.
Look at it from another angle. Due to the arrangement, you had to buy AUD at the earlier price when you could buy it 1 month later at 1% less. So, you have suffered a loss of 1% on AUD and after deducting the 0.4% additional interest, the net loss is 0.6%.
Conclusion: The terms of the dual currency investment are set by the bank in their favor. These terms are usually unfavorable to the consumer. It is best to avoid this type of structured product, as they are structured to your disadvantage.
Tuesday, July 29, 2008
Avoid Dual Currency Investments
Hi Mr. Tan,
I refer to your FAQ on dual currency investment. I'm also being asked by my bank to invest in such type of investment - SGD/AUD.
I'm really waiting for the AUD to drop (or SGD to improve), to transfer my funds from SGD to AUD and send it to Australia. The bank said, since you're waiting, why not invest in this product.
My question after reading your example is, when would I stand to lose (you mentioned if the currency is converted to the linked currency). I don't quite understand when I would make a loss (my risk).
I understand that I can earn the interest if the SGD rate drops; I understand that I can earn if the AUD rate improves and my currency is converted at the agreed target rate. Either way, it's just whether I earn more or earn less, but I'm still earning, right?
Please give an example if it helps better explain how I will lose on my initial investment?
REPLY
I advise people to avoid the linked currency products. My reasons are set out here: http://www.tankinlian.com/faq/duali.html
I refer to your FAQ on dual currency investment. I'm also being asked by my bank to invest in such type of investment - SGD/AUD.
I'm really waiting for the AUD to drop (or SGD to improve), to transfer my funds from SGD to AUD and send it to Australia. The bank said, since you're waiting, why not invest in this product.
My question after reading your example is, when would I stand to lose (you mentioned if the currency is converted to the linked currency). I don't quite understand when I would make a loss (my risk).
I understand that I can earn the interest if the SGD rate drops; I understand that I can earn if the AUD rate improves and my currency is converted at the agreed target rate. Either way, it's just whether I earn more or earn less, but I'm still earning, right?
Please give an example if it helps better explain how I will lose on my initial investment?
REPLY
I advise people to avoid the linked currency products. My reasons are set out here: http://www.tankinlian.com/faq/duali.html
What the Financial Adviser is expected to do
Q7: What can I expect a FA representative to do when he recommends an investment product to me?
A: A FA representative must take all reasonable steps to:
1. Determine your investment objectives, risk tolerance, financial situation and investment experience;
2. Ensure that the product he recommends is suitable for you, taking into account the information you gave; and
3. Explain to you why the product he is recommending is suitable for you.
You should provide complete and accurate information to ensure that the FA representative is able to recommend a suitable product for you.
This advice, and other useful tips, can be found in this webpage:http://www.moneysense.gov.sg/publications/guides_publications/Consumer_Portal_FAAGuide.html
A: A FA representative must take all reasonable steps to:
1. Determine your investment objectives, risk tolerance, financial situation and investment experience;
2. Ensure that the product he recommends is suitable for you, taking into account the information you gave; and
3. Explain to you why the product he is recommending is suitable for you.
You should provide complete and accurate information to ensure that the FA representative is able to recommend a suitable product for you.
This advice, and other useful tips, can be found in this webpage:http://www.moneysense.gov.sg/publications/guides_publications/Consumer_Portal_FAAGuide.html
Unit trusts and ILP
Dear Mr. Tan,
I am trying to find a suitable investment product. I go to a bank, it sells me unit trusts. I go to an insurance company, it sells me ILPs. Can't insurance companies sell units and bank sell ILPs as well?
REPLY
Banks already sell ILP for insurance companies. These products have the same high charges and give poor value to customers.
Insurance companies do not sell unit trusts. They prefer to sell ILPs which allow them to pay high commissIon to their agent and earn a high profit margin.
I am trying to find a suitable investment product. I go to a bank, it sells me unit trusts. I go to an insurance company, it sells me ILPs. Can't insurance companies sell units and bank sell ILPs as well?
REPLY
Banks already sell ILP for insurance companies. These products have the same high charges and give poor value to customers.
Insurance companies do not sell unit trusts. They prefer to sell ILPs which allow them to pay high commissIon to their agent and earn a high profit margin.
Joke: A keen fisherman
I was watching a funeral the other day and upon the coffin lay a fishing rod, a reel and a fishing basket. I said to the fellow next to me: "He must have been a very keen fisherman?"
The man turned to me and said: "He still is. He's going straight to a fishing match after they've burried his wife."
The man turned to me and said: "He still is. He's going straight to a fishing match after they've burried his wife."
Avoid participating policies
Dear Mr. Tan,
I have several policies with X. I received a letter showing a cut in the bonus rates, to be compensated by higher rates of special bonus. But the rates of the special bonus for my different policies are quite different. How do I know if I am getting a fair rate of bonus?
REPLY
I am also quite confused with the different rates of bonus on my policies. More importantly, I find that my participating polices have still not reached the breakeven point after being in force for more than 10 years. I suspect that they have not distributed a fair rate of bonus, in spite of the attractive yield earned on the fund over the past ten years. I have raised this matter with X, but they keep giving me unsatisfactory replies.
My advice to the public is: Never invest in any participating life policy, including whole life policies where the premiums is paid for10 or 20 years. Here are the reasons:
1. The distribution cost is high and can take away up to 2 years of your savings. That is a lot of money to be given away.
2. You will not get a fair rate of return, as the insurance company will pay bonus that are far less than what the investments actually earned
Another actuary, who knows what is going on, told me that he avoids participating policies for the same reason. He will only buy Term insurance. He prefers to invest his savings in unit trusts, as the charges are lower and are transparent.
I have several policies with X. I received a letter showing a cut in the bonus rates, to be compensated by higher rates of special bonus. But the rates of the special bonus for my different policies are quite different. How do I know if I am getting a fair rate of bonus?
REPLY
I am also quite confused with the different rates of bonus on my policies. More importantly, I find that my participating polices have still not reached the breakeven point after being in force for more than 10 years. I suspect that they have not distributed a fair rate of bonus, in spite of the attractive yield earned on the fund over the past ten years. I have raised this matter with X, but they keep giving me unsatisfactory replies.
My advice to the public is: Never invest in any participating life policy, including whole life policies where the premiums is paid for10 or 20 years. Here are the reasons:
1. The distribution cost is high and can take away up to 2 years of your savings. That is a lot of money to be given away.
2. You will not get a fair rate of return, as the insurance company will pay bonus that are far less than what the investments actually earned
Another actuary, who knows what is going on, told me that he avoids participating policies for the same reason. He will only buy Term insurance. He prefers to invest his savings in unit trusts, as the charges are lower and are transparent.
Monday, July 28, 2008
Personal Automated Transport
Do you like a new type of transport that operates like a taxi, at low cost and does not need a driver? Read about it in:
www.singaporepublictransport.blogspot.com
www.singaporepublictransport.blogspot.com
Difference between two statements
What is the difference between these two statements:
statement 1
sum of liability in respect of each policy of the participating fund - $X
statement 2
total liability in respect of all the policies in the participating fund - $X
statement 1
sum of liability in respect of each policy of the participating fund - $X
statement 2
total liability in respect of all the policies in the participating fund - $X
Definition of integrity
Source: Wikipedia
In discussions on behavior and morality, one view of the property of integrity sees it as the virtue of basing actions on an internally-consistent framework of principles. This scenario may emphasize depth of principles and adherence of each level to the next. One can describe a person as having integrity to the extent that everything that that person does derives from the same core set of values. While those values may change, their consistency with each other and with the person's actions determine the person's degree of integrity.
Some commentators stress the idea of integrity as personal honesty: acting according to one's beliefs and values at all times. Speaking about integrity can emphasize the "wholeness" or "intactness" of a moral stance or attitude (harking back wittingly or unwittingly to the etymological parallels of the word in the Latin intactus, meaning "untouched"). Relevant views of wholeness may also emphasize commitment and authenticity. Structural integrity in engineering derives from this concept.
Some regard integrity as a virtue in that they see accountability and moral responsibility as necessary tools for maintaining consistency between one's actions and one's principles, methods and measures, especially when an expected result appears incongruent with observed outcome.
In discussions on behavior and morality, one view of the property of integrity sees it as the virtue of basing actions on an internally-consistent framework of principles. This scenario may emphasize depth of principles and adherence of each level to the next. One can describe a person as having integrity to the extent that everything that that person does derives from the same core set of values. While those values may change, their consistency with each other and with the person's actions determine the person's degree of integrity.
Some commentators stress the idea of integrity as personal honesty: acting according to one's beliefs and values at all times. Speaking about integrity can emphasize the "wholeness" or "intactness" of a moral stance or attitude (harking back wittingly or unwittingly to the etymological parallels of the word in the Latin intactus, meaning "untouched"). Relevant views of wholeness may also emphasize commitment and authenticity. Structural integrity in engineering derives from this concept.
Some regard integrity as a virtue in that they see accountability and moral responsibility as necessary tools for maintaining consistency between one's actions and one's principles, methods and measures, especially when an expected result appears incongruent with observed outcome.
Investment charges
An anonymous reader wrote:
"I received this letter my company's 401K provider, It was supposed to convince me to sign up with AdviceTrack, and give them another half-percent of my retirement funds so that they could manage my investments for me.
The chart, however, isn't very convincing. If I continue to manage my funds myself, I end up with $76,564 a year. If I let their experts manage my funds for me, I get a whopping $67,619 - or, $9,000 less. Glad I'm not an expert."
http://thedailywtf.com/Articles/The-Investment-Experts.aspx
Lesson: This anonymous reader did read and understand the brochure, which gave honest information. He decided to invest on his own. Many people may not be aware about the charges and sign up to use the advertised service.
The same situation applies to many people who buy high cost life insurance and structured financial products.
"I received this letter my company's 401K provider, It was supposed to convince me to sign up with AdviceTrack, and give them another half-percent of my retirement funds so that they could manage my investments for me.
The chart, however, isn't very convincing. If I continue to manage my funds myself, I end up with $76,564 a year. If I let their experts manage my funds for me, I get a whopping $67,619 - or, $9,000 less. Glad I'm not an expert."
http://thedailywtf.com/Articles/The-Investment-Experts.aspx
Lesson: This anonymous reader did read and understand the brochure, which gave honest information. He decided to invest on his own. Many people may not be aware about the charges and sign up to use the advertised service.
The same situation applies to many people who buy high cost life insurance and structured financial products.
Liability and cash value
The MAS website contains the annual return submitted by insurance companies. Row 5 of Annex 1 K – Policy Liability of Participating Fund reported a figure as “sum of liability in respect of each policy of the participating fund”.
From the description, I presume that this total figure is obtained by adding up the individual figures applicable to each participating policy. I hope that this statement means what it says.
You can write to your insurance company to ask for:
1. the individual liability for each of your participating policies
2. the cash value for the same policy
3. the difference between these two figures
For example, if the liability for the policy is $30,000 and the cash value is $25,000, is it fair for the insurance company to keep $5,000 as additional profit, when they have already deducted their expenses, mortality charges and profit over the years, in arriving at the liability of $30,000. Are policyholders being cheated?
If a customer has $30,000 in the bank and the bank report it as the liabilty to the company, the bank is required to pay out the full amount to the customer on withdrawal. I believe that the same principle should apply to an insurance company.
Probably the most accepted accounting definition of liability is the one used by the International Accounting Standards Board(IASB). The following is a quotation from IFRS Framework:
> A liability is a present obligation of the enterprise arising from past events, the settlement of which is expected to result in an outflow from the enterprise of resources embodying economic benefits/
Regulations as to the recognition of liabilities are different all over the world, but are roughly similar to those of the IASB. Examples of types of liabilities include: money owing on a loan, money owing on a mortgage, or an IOU.
From the description, I presume that this total figure is obtained by adding up the individual figures applicable to each participating policy. I hope that this statement means what it says.
You can write to your insurance company to ask for:
1. the individual liability for each of your participating policies
2. the cash value for the same policy
3. the difference between these two figures
For example, if the liability for the policy is $30,000 and the cash value is $25,000, is it fair for the insurance company to keep $5,000 as additional profit, when they have already deducted their expenses, mortality charges and profit over the years, in arriving at the liability of $30,000. Are policyholders being cheated?
If a customer has $30,000 in the bank and the bank report it as the liabilty to the company, the bank is required to pay out the full amount to the customer on withdrawal. I believe that the same principle should apply to an insurance company.
Probably the most accepted accounting definition of liability is the one used by the International Accounting Standards Board(IASB). The following is a quotation from IFRS Framework:
> A liability is a present obligation of the enterprise arising from past events, the settlement of which is expected to result in an outflow from the enterprise of resources embodying economic benefits/
Regulations as to the recognition of liabilities are different all over the world, but are roughly similar to those of the IASB. Examples of types of liabilities include: money owing on a loan, money owing on a mortgage, or an IOU.
Joke: a committee
The last time I sat on a committee, we were presented with a plan which had two alternatives. We therefore narrowed it down to eighteen possibilities for further discusison.
Land banking
A friend told this story to me.
Singaporeans love land. They have seen the price of land increase from $3 psf to $300 psf over the past 50 years. As they missed this wonderful investment, they are ready to jump at similar opportunities beyond Singapore.
Some entrepreneurs found a way to meet this demand. They choose a familiar city in Canada or USA. They are able to buy a big plot of land far away from the city, at a very low price. They divide the land into plots of marketable size and mark up the price by 10 times or more.
They employ a marketing company to sell these plots to Singaporeans. The marketing company can a large commission, maybe 30% or more, from the sale price. Many consultants love to sell this product and earn big commissions.
There is no way that the investor will know that the land is in the wilderness, with no road access, or facilities like power or water. They do not know the real value of the land, except the promise of the marketer that no investor had sold the land at a loss. (Actually, there is no transaction at all, as there is no investor willing to buy the plot from the original investor).
What is this investment called? It is called "land banking".
Singaporeans love land. They have seen the price of land increase from $3 psf to $300 psf over the past 50 years. As they missed this wonderful investment, they are ready to jump at similar opportunities beyond Singapore.
Some entrepreneurs found a way to meet this demand. They choose a familiar city in Canada or USA. They are able to buy a big plot of land far away from the city, at a very low price. They divide the land into plots of marketable size and mark up the price by 10 times or more.
They employ a marketing company to sell these plots to Singaporeans. The marketing company can a large commission, maybe 30% or more, from the sale price. Many consultants love to sell this product and earn big commissions.
There is no way that the investor will know that the land is in the wilderness, with no road access, or facilities like power or water. They do not know the real value of the land, except the promise of the marketer that no investor had sold the land at a loss. (Actually, there is no transaction at all, as there is no investor willing to buy the plot from the original investor).
What is this investment called? It is called "land banking".
National Day 2008
National Day is approaching. We celebrate National Day on 9 August. I will be joining my friend for a visit to an orphanage.
What does the 5 stars of our national flag mean to Singaporeans? You can read their views in:
www.theonlinecitizen.com. You can also give your views.
What does the 5 stars of our national flag mean to Singaporeans? You can read their views in:
www.theonlinecitizen.com. You can also give your views.
Sunday, July 27, 2008
Dealing with a Financial Adviser - what to look out for
(5) Be careful of verbal promises and guarantees of high returns. Never rely on verbal promises from your FA or its representative. Anything that sounds too good to be true probably is. Make sure that you understand what is guaranteed and what is not, and insist on written confirmation from your FA on any guaranteed returns or benefits.
This advice, and other useful tips, can be found in this webpage:
http://www.moneysense.gov.sg/publications/guides_publications/Consumer_Portal_FAAGuide.html
This advice, and other useful tips, can be found in this webpage:
http://www.moneysense.gov.sg/publications/guides_publications/Consumer_Portal_FAAGuide.html
Financial advisers
COMMENT POSTED IN MY BLOG
Seriously in Singapore, we do not need so many Financial Agents, we only need 1 Independent Financial Agent (IFA) per 1,000 population. If Singapore have a population of 4.6 million, then we only need 4,600 qualified IFAs. However, if I am not wrong, the number we have is a five-figure. Anyone can tell us how many Financial Agents in Singapore?
In Singapore, we have 1.6 doctors, 0.3 dentists and 4.8 nurses/midwives per 1,000 population, but the number of Financial Agents in Singapore is more than these numbers combined.
Not everyone need them, those first timers in Financial Planning, and those with a high net worth asset may need them.After going through Financial Planning with a IFA and also going through a good Financial education, many of us should be able to handle our own Financial status ourselves.
The government should make "Personal and Family Financial Planning" as a module compulsory for all Final year ITE, Polytechnic and University students, and also those going to ORD from their National Service. They have to pass a written and practical test. These are the people who need such education the most. Another module that I suggest that must be made compulsory and they have to pass a written and practical test is "Relationship, Marriage and Family Planning" :-)
Yong Kiat
Seriously in Singapore, we do not need so many Financial Agents, we only need 1 Independent Financial Agent (IFA) per 1,000 population. If Singapore have a population of 4.6 million, then we only need 4,600 qualified IFAs. However, if I am not wrong, the number we have is a five-figure. Anyone can tell us how many Financial Agents in Singapore?
In Singapore, we have 1.6 doctors, 0.3 dentists and 4.8 nurses/midwives per 1,000 population, but the number of Financial Agents in Singapore is more than these numbers combined.
Not everyone need them, those first timers in Financial Planning, and those with a high net worth asset may need them.After going through Financial Planning with a IFA and also going through a good Financial education, many of us should be able to handle our own Financial status ourselves.
The government should make "Personal and Family Financial Planning" as a module compulsory for all Final year ITE, Polytechnic and University students, and also those going to ORD from their National Service. They have to pass a written and practical test. These are the people who need such education the most. Another module that I suggest that must be made compulsory and they have to pass a written and practical test is "Relationship, Marriage and Family Planning" :-)
Yong Kiat
Joke: I remain
A landlord wrote to one of his tenants, asking him if he wished to renew the lease of the premises he was occupying. He received this brief answer: "Dear Sir, I remain, Yours faithfully."
Accounting liability
A life insurance company has to file an annual report that shows the total of the "liability" on each individual policy. I believe that they pay a cash value that is much lower than the reported "liability". Is this fair? What does "liability" really mean?
-----------------------------------------------------
In financial accounting, a liability is defined as an obligation of an entity arising from past transactions or events, the settlement of which may result in the transfer or use of assets, provision of services or other yielding of economic benefits in the future.
> They embody a duty or responsibility to others that entails settlement by future transfer or use of assets, provision of services or other yielding of economic benefits, at a specified or determinable date, on occurrence of a specified event, or on demand;
> The duty or responsibility obligates the entity leaving it little or no discretion to avoid it; and,
> The transaction or event obligating the entity has already occurred.
Liabilities in financial accounting need not be legally enforceable; but can be based on equitable obligations or constructive obligations. An equitable obligation is a duty based on ethical or moral considerations. A constructive obligation is an obligation that can be inferred from a set of facts in a particular situation as opposed to a contractually based obligation.
Probably the most accepted accounting definition of liability is the one used by the International Accounting Standards Board(IASB). The following is a quotation from IFRS Framework:
> A liability is a present obligation of the enterprise arising from past events, the settlement of which is expected to result in an outflow from the enterprise of resources embodying economic benefits
Regulations as to the recognition of liabilities are different all over the world, but are roughly similar to those of the IASB. Examples of types of liabilities include: money owing on a loan, money owing on a mortgage, or an IOU.
-----------------------------------------------------
In financial accounting, a liability is defined as an obligation of an entity arising from past transactions or events, the settlement of which may result in the transfer or use of assets, provision of services or other yielding of economic benefits in the future.
> They embody a duty or responsibility to others that entails settlement by future transfer or use of assets, provision of services or other yielding of economic benefits, at a specified or determinable date, on occurrence of a specified event, or on demand;
> The duty or responsibility obligates the entity leaving it little or no discretion to avoid it; and,
> The transaction or event obligating the entity has already occurred.
Liabilities in financial accounting need not be legally enforceable; but can be based on equitable obligations or constructive obligations. An equitable obligation is a duty based on ethical or moral considerations. A constructive obligation is an obligation that can be inferred from a set of facts in a particular situation as opposed to a contractually based obligation.
Probably the most accepted accounting definition of liability is the one used by the International Accounting Standards Board(IASB). The following is a quotation from IFRS Framework:
> A liability is a present obligation of the enterprise arising from past events, the settlement of which is expected to result in an outflow from the enterprise of resources embodying economic benefits
Regulations as to the recognition of liabilities are different all over the world, but are roughly similar to those of the IASB. Examples of types of liabilities include: money owing on a loan, money owing on a mortgage, or an IOU.
High cost of advertising
I met a friend at a function. He told me that he had all his policies with Income previously. Recently, he decided to buy a life annuity from Great Eastern. He did not like what was happening in Income recently, with the high cost of advertising and the change in bonus structure.
I told him that Great Eastern may not offer a better deal, compared to Income. But, he was quite sure about his decision.
I told him that Great Eastern may not offer a better deal, compared to Income. But, he was quite sure about his decision.
Saturday, July 26, 2008
Financial adviser wants to help people
Hi Mr Tan,
I just come accross your website, when I m doing my study for my Module 5 of CMFAS exam and try to look for more information regarding Insurance.
I wanted to become a Financial Advisor, because I thought it is a good prospect job as it can earn income and can help people or their family when they are sick or after they passed away.
I never come accross to become insurance agent, until I made a claim for for my surgery from private Medishield and found that insurance is quite good.
Furthermore, I have read thru Module 5 and Module 9, from what the text book write and information giving, it seem insurance company really help people to save and be prepared when they need protection.
From Module 5, found that MAS did stated in rules and regulations as well as guidelines for FA to follow. Well this is good, we really collect client's info, analysed, and recommend based on the clint's needs.
After reading your blog, and after knowing what is cost of distribution and effect of deduction, I started to doubt my decision.
I would like to ask some questions:
1) It is all high cost finance products is not good?
2) Do you think it is a good idea to do saving/invest thru Insurance?
Mr Tan, I will be very appreciate if you can give comments to my decision to become insurance agents or share your experieces with us or my fellows friends. I want to earn money but knowing that(君子爱财,取之有道) a person earn the money in proper manner. I want to help people and educate people how to save and get protection when they need (this is what I want too)
Lastly, the company which sending me to training is Y. I think there are many people like me who is thinking that agent can help people and earn money. But I hope you can explain to us the actual and the reality of this world and market and what are the ways is the correct, if we want to become insurance agent.
REPLY
If you sell insurance for Y, you can earn high commission, but your customers will get a poor yield.
I advise consumers to buy term insurance and invest in a low cost fund. They should avoid high cost insurance products, such as whole life, endowment and ILP.
Read the FAQs in my website,
www.tankinlian.com/faq
I just come accross your website, when I m doing my study for my Module 5 of CMFAS exam and try to look for more information regarding Insurance.
I wanted to become a Financial Advisor, because I thought it is a good prospect job as it can earn income and can help people or their family when they are sick or after they passed away.
I never come accross to become insurance agent, until I made a claim for for my surgery from private Medishield and found that insurance is quite good.
Furthermore, I have read thru Module 5 and Module 9, from what the text book write and information giving, it seem insurance company really help people to save and be prepared when they need protection.
From Module 5, found that MAS did stated in rules and regulations as well as guidelines for FA to follow. Well this is good, we really collect client's info, analysed, and recommend based on the clint's needs.
After reading your blog, and after knowing what is cost of distribution and effect of deduction, I started to doubt my decision.
I would like to ask some questions:
1) It is all high cost finance products is not good?
2) Do you think it is a good idea to do saving/invest thru Insurance?
Mr Tan, I will be very appreciate if you can give comments to my decision to become insurance agents or share your experieces with us or my fellows friends. I want to earn money but knowing that(君子爱财,取之有道) a person earn the money in proper manner. I want to help people and educate people how to save and get protection when they need (this is what I want too)
Lastly, the company which sending me to training is Y. I think there are many people like me who is thinking that agent can help people and earn money. But I hope you can explain to us the actual and the reality of this world and market and what are the ways is the correct, if we want to become insurance agent.
REPLY
If you sell insurance for Y, you can earn high commission, but your customers will get a poor yield.
I advise consumers to buy term insurance and invest in a low cost fund. They should avoid high cost insurance products, such as whole life, endowment and ILP.
Read the FAQs in my website,
www.tankinlian.com/faq
Joke: Count the legs
"I bet you don't know how many sheep ther are in this field?" said the English farmer to the Irish visitor.
"The Irishman glanced around the field and then replied, "Three hundred and eighty six."
The farmer was astonished. "That's incredible! You're perfectly right. How did you manage it?"
"Oh, it was quite simple," said the Irishman. "I just counted the number of legs and divided by four."
"The Irishman glanced around the field and then replied, "Three hundred and eighty six."
The farmer was astonished. "That's incredible! You're perfectly right. How did you manage it?"
"Oh, it was quite simple," said the Irishman. "I just counted the number of legs and divided by four."
High charges for ILP products
Which insurance companies have the highest charges for ILP products?
You can find the study in Dr. Money's website:
http://www.askdrmoney.com/Ins_ILP_RP.htm
You can find the study in Dr. Money's website:
http://www.askdrmoney.com/Ins_ILP_RP.htm
Life annuity with capital protection
Dear Mr. Tan,
I have just turned 55 and my wife will be, at the end of the year. We are interested to take up annuity policy with capital protection of $150,000 each. What are the monthly payouts like? Please provide details for both genders for payouts from 55 and 62.
REPLY
You can read this FAQ to understand the annuity, so that you can make the right decision:
http://www.tankinlian.com/faq/life.html
You can contact the insurance companies directly and ask them to quote to you. Their telephone numbers are available from this webpage:
http://www.tankinlian.com/faq/termd.html
I have just turned 55 and my wife will be, at the end of the year. We are interested to take up annuity policy with capital protection of $150,000 each. What are the monthly payouts like? Please provide details for both genders for payouts from 55 and 62.
REPLY
You can read this FAQ to understand the annuity, so that you can make the right decision:
http://www.tankinlian.com/faq/life.html
You can contact the insurance companies directly and ask them to quote to you. Their telephone numbers are available from this webpage:
http://www.tankinlian.com/faq/termd.html
Friday, July 25, 2008
Difficult to time the market
Hi Mr. Tan,
In view of the market volatility, I have been advised by my financial adviser to switch to commodity related fund (Pru Global Basics ). I invest in a wrap account and am entitled to free switching. I am not sure if i have made the right decision because the value of this fund keep dropping. I hope you could enlighten me.
REPLY
I am not able to advice on selecting the right market sector at any point of time. I normally advise people to invest in a well diversified fund comprising of all market sectors and to invest for the long term.
Read my FAQ at www.tankinlian.com/faq "Investing your savings".
In view of the market volatility, I have been advised by my financial adviser to switch to commodity related fund (Pru Global Basics ). I invest in a wrap account and am entitled to free switching. I am not sure if i have made the right decision because the value of this fund keep dropping. I hope you could enlighten me.
REPLY
I am not able to advice on selecting the right market sector at any point of time. I normally advise people to invest in a well diversified fund comprising of all market sectors and to invest for the long term.
Read my FAQ at www.tankinlian.com/faq "Investing your savings".
Improve public transport in Singapore
Read the suggestions here and give your views:
http://theonlinecitizen.com/2008/07/an-express-alternative/
http://singaporepublictransport.blogspot.com/
http://theonlinecitizen.com/2008/07/an-express-alternative/
http://singaporepublictransport.blogspot.com/
Did you buy a high cost ILP?
A few months ago, a university student showed me a benefit illustration for an investment linked policy that was being proposed to him. He was still studying and had no source of income. His mother wanted to buy the policy for him. He asked my advice.
The benefit illustration contained 24 pages of details. It is incomprehensible to most people, unless it is "explained" by the adviser. The student was clearly confused.
Here are the key figures. The monthly premium is $200 (which would represent 10% of the income of a graduate who started to work).
At the end of 42 years, when he reached age 65, the total premiums paid would have been $50,400 and the non-guaranteed surrender value would have been $53,900 (if the life fund earned 5% p.a.) or $185,900 (if the life fund earned 9% p.a.). The next column showed the effect of deduction to be $341,915.
What is this effect of deduction, and why is this figure so big?
Hidden on one of the 24 pages are the following explanation:
The deduction relate to all the charges taken from the policy. These include distribution costs, expenses, mortality and morbidity costs, surrender penalty, expected transfers to shareholders and expected tax payments. The figures illustrated relate to the effect of deductions based on the projected investment rate of return of 9% p.a.
Wow! This means that if the Life Fund was able to earn 9% p.a., the insurance company would take away $341,915 and leave the policyholder with a cash value at 65 of only $185,900. The policyholder would get only 35% of the total (which includes the savings). The insurance company and the adviser would get most of the remainder.
If the Life Fund earned only 5% p.a. , the insurance company would have taken away nearly all of the investment return and give back only the savings (in deflated dollars) to the the policyholder.
How many people have bought this type of policy at these astronomical charges? Maybe 1 million Singaporeans? How many each year? Maybe, 100,000 people?
Are you one of these people? Check your benefit illustration. Ask your insurance adviser (who was supposed to take care of your interest and explain this fact to you at the time of sale). Ask your insurance company. If you feel that you have been shortchanged, and was not properly advised at the time of the sale, you should lodge a complaint with the regulator (i.e. MAS).
I hope that the regulator will put a stop to these type of high and excessive charges, which is unfair to unsuspecting consumers. The adviser is likely to avoid mentioning this high charges to the consumer.
The benefit illustration contained 24 pages of details. It is incomprehensible to most people, unless it is "explained" by the adviser. The student was clearly confused.
Here are the key figures. The monthly premium is $200 (which would represent 10% of the income of a graduate who started to work).
At the end of 42 years, when he reached age 65, the total premiums paid would have been $50,400 and the non-guaranteed surrender value would have been $53,900 (if the life fund earned 5% p.a.) or $185,900 (if the life fund earned 9% p.a.). The next column showed the effect of deduction to be $341,915.
What is this effect of deduction, and why is this figure so big?
Hidden on one of the 24 pages are the following explanation:
The deduction relate to all the charges taken from the policy. These include distribution costs, expenses, mortality and morbidity costs, surrender penalty, expected transfers to shareholders and expected tax payments. The figures illustrated relate to the effect of deductions based on the projected investment rate of return of 9% p.a.
Wow! This means that if the Life Fund was able to earn 9% p.a., the insurance company would take away $341,915 and leave the policyholder with a cash value at 65 of only $185,900. The policyholder would get only 35% of the total (which includes the savings). The insurance company and the adviser would get most of the remainder.
If the Life Fund earned only 5% p.a. , the insurance company would have taken away nearly all of the investment return and give back only the savings (in deflated dollars) to the the policyholder.
How many people have bought this type of policy at these astronomical charges? Maybe 1 million Singaporeans? How many each year? Maybe, 100,000 people?
Are you one of these people? Check your benefit illustration. Ask your insurance adviser (who was supposed to take care of your interest and explain this fact to you at the time of sale). Ask your insurance company. If you feel that you have been shortchanged, and was not properly advised at the time of the sale, you should lodge a complaint with the regulator (i.e. MAS).
I hope that the regulator will put a stop to these type of high and excessive charges, which is unfair to unsuspecting consumers. The adviser is likely to avoid mentioning this high charges to the consumer.
Joke: A lawyer sleep in the barn
A Jew, a Hindu, and a lawyer were traveling from Chicago to Los Angeles when their car broke down late one night in Kansas. They walked to the nearest farm house and explained their situation to the farmer who answered the door.
"Ya'll be welcome to spend the night here if you want", the farmer said. "The only problem is I only have room for two. One of you will have to sleep in the barn."
"I will," exclaimed the Jew, and with that the men went to retire. A short time later came a knock at the door. It was the Jew.
"I'm sorry", the Jew said, "but I can't sleep in the barn. There's a pig in there, and my religion forbids me to sleep in the same room as a pig."
"Then I will go sleep in the barn" exclaimed the Hindu, and once more the men went to retire. Soon there came another knock at the door. It was the Hindu.
"I am very sorry", the Hindu said, "but I cannot sleep in the barn either. There is a cow in there, and my religion forbids me to sleep in the same room as a cow."
"Oh, for gosh sakes!", the lawyer cried. I'll go sleep in the damn barn!" and once again the men went to retire.
A few minutes later there came yet another knock at the door. It was the cow and the pig...
Raymond T
"Ya'll be welcome to spend the night here if you want", the farmer said. "The only problem is I only have room for two. One of you will have to sleep in the barn."
"I will," exclaimed the Jew, and with that the men went to retire. A short time later came a knock at the door. It was the Jew.
"I'm sorry", the Jew said, "but I can't sleep in the barn. There's a pig in there, and my religion forbids me to sleep in the same room as a pig."
"Then I will go sleep in the barn" exclaimed the Hindu, and once more the men went to retire. Soon there came another knock at the door. It was the Hindu.
"I am very sorry", the Hindu said, "but I cannot sleep in the barn either. There is a cow in there, and my religion forbids me to sleep in the same room as a cow."
"Oh, for gosh sakes!", the lawyer cried. I'll go sleep in the damn barn!" and once again the men went to retire.
A few minutes later there came yet another knock at the door. It was the cow and the pig...
Raymond T
Low return for 10 years
Dear Mr. Tan
I bought a Pru-link Assurance Account policy with sum assured of $120,000, crisis cover (critical illness) of $60,000, and a disability provider of just $6,000. I pay a yearly premium $3,800.
The policy started in Jan 1999 and the current surrender value is just $20,170/-
I would like to know what I should do with this policy since it is not excatly making good money. The surrender policy is much lesser than the total premiums paid to date which the policy is coming close to its 10th year.
REPLY
You can ask the insurance company to give you a projection for the next 5 years, say up to the 15th year, based on 5% and 7% gross investment yield, and deducting the charges. You may get a better idea about whether to continue or stop the policy.
I bought a Pru-link Assurance Account policy with sum assured of $120,000, crisis cover (critical illness) of $60,000, and a disability provider of just $6,000. I pay a yearly premium $3,800.
The policy started in Jan 1999 and the current surrender value is just $20,170/-
I would like to know what I should do with this policy since it is not excatly making good money. The surrender policy is much lesser than the total premiums paid to date which the policy is coming close to its 10th year.
REPLY
You can ask the insurance company to give you a projection for the next 5 years, say up to the 15th year, based on 5% and 7% gross investment yield, and deducting the charges. You may get a better idea about whether to continue or stop the policy.
4 months to settle a claim
Dear Income
I am delighted to receive the claims discharge voucher and cheque. I am extremely thankful for my resolved dispute, but, regrettedly my problem was only solved after I see the MP and approached Mr Tan Kin Lian. Why can't X solve my problem 4 months ago in a friendly manner? I want to be a kind and friendly person, why must he force me to be a typical complainingly Singaporean?
In April 2008, after calling the hotline, X got back to me and said confidently "I have checked the claims. EVERYTHING IS CORRECT". He probably thought I am a fool and he can bluff me by telling me that. I then sent him all the proofs of my claim dispute, but he played pattern to me for the past 4 months by telling me:
"Still processing"
"Waiting for hospital to resubmit claims"
"still processing"
"Finalising"
"still doing"
"Waiting for officer in charge to finalise claims" (i said "huh? i thought u r the officer in charge?")
Recently X told me that the officer in charge is Y, another person. I got her contact and called her, but over the phone she did not know my case. Hence the past 4months basically nothing was done, except X's smoking words. I am very sure X "played pingpong" and push the whole matter to another junior officer after failing to smoke me and shake me away for 4months.
Last week Y promised that she will settle by this week. Indeed she has delivered her promise - I have received the discharge voucher and cheque.
I am sure Y put in lots of hard work to speed up my claims these past week. I sincerely thank her hardwork for expediting my case and solve it up. Now I neither need to go to independent parties nor publicise my dispute.
Y was friendly to hear my problems and ackowledge receipt of my documents sent to her. Unlike X who never email me at all ever since the start of this whole problem. Absolutely nothing!!! Does he knows how to use an email?
But now I am wondering does X ever exist at all or am I dreaming?
With sincere thanks for resolving dispute.
P
I am delighted to receive the claims discharge voucher and cheque. I am extremely thankful for my resolved dispute, but, regrettedly my problem was only solved after I see the MP and approached Mr Tan Kin Lian. Why can't X solve my problem 4 months ago in a friendly manner? I want to be a kind and friendly person, why must he force me to be a typical complainingly Singaporean?
In April 2008, after calling the hotline, X got back to me and said confidently "I have checked the claims. EVERYTHING IS CORRECT". He probably thought I am a fool and he can bluff me by telling me that. I then sent him all the proofs of my claim dispute, but he played pattern to me for the past 4 months by telling me:
"Still processing"
"Waiting for hospital to resubmit claims"
"still processing"
"Finalising"
"still doing"
"Waiting for officer in charge to finalise claims" (i said "huh? i thought u r the officer in charge?")
Recently X told me that the officer in charge is Y, another person. I got her contact and called her, but over the phone she did not know my case. Hence the past 4months basically nothing was done, except X's smoking words. I am very sure X "played pingpong" and push the whole matter to another junior officer after failing to smoke me and shake me away for 4months.
Last week Y promised that she will settle by this week. Indeed she has delivered her promise - I have received the discharge voucher and cheque.
I am sure Y put in lots of hard work to speed up my claims these past week. I sincerely thank her hardwork for expediting my case and solve it up. Now I neither need to go to independent parties nor publicise my dispute.
Y was friendly to hear my problems and ackowledge receipt of my documents sent to her. Unlike X who never email me at all ever since the start of this whole problem. Absolutely nothing!!! Does he knows how to use an email?
But now I am wondering does X ever exist at all or am I dreaming?
With sincere thanks for resolving dispute.
P
Become sales oriented and may tell lies
1. Why is NTUC offering this Capital Plus? A non-NTUC agent said that NTUC is trying to raise funds. I am afraid they will drag for a few months and the interest will become lower than 2%
Reply: I do not know the answer.
2. Is the Growth policy a safe product ? I read NTUC has been over declaring the bonus in the past years .
Reply: It should be quite safe.
3. I had a NTUC life policy for 5 years. The surrender value stated in BI is $2200, but when I surrendered it, it was $1900. I surrender the policy to change to a limited pay whole life like Vivolife.
Reply: It is better to keep the life policy. Do not surrender it to buy another life policy, as you will be incurring the upfront cost again.
4. I am afraid the same thing may happen to the Growth policy, i.e. overpromise, under deliver. I think without you, Ntuc income has changed to be more sales oriented and have more tendency to tell lies. Don't know whether they really want to help people?
Reply: I do not know the answer.
2. Is the Growth policy a safe product ? I read NTUC has been over declaring the bonus in the past years .
Reply: It should be quite safe.
3. I had a NTUC life policy for 5 years. The surrender value stated in BI is $2200, but when I surrendered it, it was $1900. I surrender the policy to change to a limited pay whole life like Vivolife.
Reply: It is better to keep the life policy. Do not surrender it to buy another life policy, as you will be incurring the upfront cost again.
4. I am afraid the same thing may happen to the Growth policy, i.e. overpromise, under deliver. I think without you, Ntuc income has changed to be more sales oriented and have more tendency to tell lies. Don't know whether they really want to help people?
Thursday, July 24, 2008
How to get a good deal on life insurance
In this article, Dr. Money explains how to get a good deal on your life insurance policy:
http://newpaper.asia1.com.sg/columnists/story/0,4136,167015,00.html
http://www.tankinlian.com/drmoney/
http://newpaper.asia1.com.sg/columnists/story/0,4136,167015,00.html
http://www.tankinlian.com/drmoney/
Minimum wage in USA
The US government has raised the nation's minimum wage to USD 6.55 per hour (SGD 9) as part of the Fair Minimum Wage Act of 2007. The previous revision was made in 1997. A final increase, scheduled for July 24, 2009, will raise the minimum wage to $7.25 per hour (SGD 10).
The government's efforts may not be enough to help struggling workers, according to labor-backed Economic Policy Institute (EPI). Even with the increase, the institute believes that a full-time, minimum-wage worker earns below the poverty line for a household of two.
Businesses are concerned that higher labor costs will make an already adverse enconomic environment even more difficult.
The government's efforts may not be enough to help struggling workers, according to labor-backed Economic Policy Institute (EPI). Even with the increase, the institute believes that a full-time, minimum-wage worker earns below the poverty line for a household of two.
Businesses are concerned that higher labor costs will make an already adverse enconomic environment even more difficult.
Financial Planning Tips
Read the relevant FAQ in:
http://tankinlian.com/faq/
This link is also provided in the right panel of this blog.
http://tankinlian.com/faq/
This link is also provided in the right panel of this blog.
Get ready for the hard times
Dr. Money advised readers to get ready for the hard times. High inflation may be here to stay.
http://newpaper.asia1.com.sg/columnists/story/0,4136,165866,00.html
http://www.tankinlian.com/drmoney/
http://newpaper.asia1.com.sg/columnists/story/0,4136,165866,00.html
http://www.tankinlian.com/drmoney/
Wednesday, July 23, 2008
Cheating
Cheating is an act of lying, deception, fraud, trickery, imposture, or imposition. Cheating characteristically is employed to create an unfair advantage, usually in one's own interest, and often at the expense of others. Cheating implies the breaking of rules. The term "cheating" is less applicable to the breaking of laws, as illegal activities are referred to by specific legal terminology such as fraud or corruption.
Unjustified increase in premium for motor insurance
Insurance companies have increased their premium rates by about 20% this year. Dr. Money said that the increase is not justified, as these companies have made a lot of profit from their investments. Here is his article:
http://newpaper.asia1.com.sg/columnists/story/0,4136,168843,00.html
http://www.tankinlian.com/drmoney/
http://newpaper.asia1.com.sg/columnists/story/0,4136,168843,00.html
http://www.tankinlian.com/drmoney/
Invest in Foreign Currencies
Dr. Money gives some tips on how to invest in foreign currencies to get a higher return:
http://newpaper.asia1.com.sg/columnists/story/0,4136,166429,00.html
http://www.tankinlian.com/drmoney/
http://newpaper.asia1.com.sg/columnists/story/0,4136,166429,00.html
http://www.tankinlian.com/drmoney/
Complain about a poor deal
An insurance agent in Indonesia sold a large investment-linked policy to a senior government official. The annual premium was SGD 15,000 a year. The policyholder was angry when he learned that 15% of the premium was deducted as first year charge. He was not told about this deduction by the agent. He lodged a complaint with the insurance company.
The insurance company was worried that this official could give a lot of problem. They asked the agent to accept a lower commission of, so that only 5% was deducted, allowing 95% of the premium to be credited to the policyholder's investment. The agent agreed. Although this deduction was probably mentioned in the benefit illustration, the policyholder was able to get this special treatment because of his high position.
Actually the deduction of 15% was quite reasonable. In Singapore, 80% of the first year's premium is deducted, leaving only 20% to be invested. Most policyholders were probably not aware about this high deduction. When they found out, they are probably to ashamed or reluctant to lodge a complaint.
The insurance company was worried that this official could give a lot of problem. They asked the agent to accept a lower commission of, so that only 5% was deducted, allowing 95% of the premium to be credited to the policyholder's investment. The agent agreed. Although this deduction was probably mentioned in the benefit illustration, the policyholder was able to get this special treatment because of his high position.
Actually the deduction of 15% was quite reasonable. In Singapore, 80% of the first year's premium is deducted, leaving only 20% to be invested. Most policyholders were probably not aware about this high deduction. When they found out, they are probably to ashamed or reluctant to lodge a complaint.
Tuesday, July 22, 2008
Policyholder given a misleading figure
A young man bought an investment linked policy with a saving of $200 a month. He was mistaken that the premium payable for 42 years was $33,600 when the actual premium was $100,800.
He realised that the policy did not give an attractive return. He sent this message to me:
"I think the figure I received were a bit misleading and I have asked and confirmed to the advisor. I have now terminated the ILP. I have paid S$6400 and will only get back around $3,100. I guess this is a lesson learned for me. Anyway, I hope that you will keep educating people from your blog and site so that the public will be more aware about their financial planning. "
He realised that the policy did not give an attractive return. He sent this message to me:
"I think the figure I received were a bit misleading and I have asked and confirmed to the advisor. I have now terminated the ILP. I have paid S$6400 and will only get back around $3,100. I guess this is a lesson learned for me. Anyway, I hope that you will keep educating people from your blog and site so that the public will be more aware about their financial planning. "
Unethical conduct of insurance agent
Hi Mr. Tan,
Last week, I went to an insurance company to terminate my regular investment link policy. It was only purchased last December and I had considered carefully about the huge financial loss that I will incurr upon closing it. I had decided to close it despite incurring huge losses as I feel that this is in my best interest that I do not have any dealing with this company anymore.
I put up a request through my agent to reduce my monthly premium as I found the premium rather heavy for me as im currently funding my own part time studies. This delay has been dragged for more than 2 months and despite assurance from my agent,i did not receive any official writing from the company either. He told me that his admin dept was having some problems and will take some time to process my application. But I did remember filling up a form when I met him earlier to reduce the premium,he did not give me a copy either, I found it strange that he did not gave me a copy of the application form. I didn't probe much as i trusted him but..
My agent called me up shortly after I terminated my polices, he was agitated and said that I was rash in my decision and did not respect him by informing him beforehand. He wants me to reinstate my policies as my withdraw will affect his promotion and he still assure me that he had submitted my application. I told him that it was taking too long to process my reduction of premium and I do not wish to carry on any dealing with his company anymore. I was disappointed.
I called up the insurance company to check this morning and found out that there was no record of any pending application form from my account to reduce any premiums for the past 4 months. I also asked if there was any manpower shortage for the processing dept for the past few months, the Customer Service officer replied 'No'. He has been lying to me all these while, I thought that he is a responsible agent and is sincere in helping clients to plan for their future. I try to help him initally by introducing my friends to him, lucky they did not buy from him else I will feel guilty.
I paid a total of $X and only got back less than 10%. Can I get his company to compensate me as this is largely due to their agent manipulation. Can I claim for personal disappointment? I also withdraw my CPF OA investment account with this company as I was ready annoyed with them, I lose about $X in total for this account.
Who can I seek to redress my grievences and personal damages? I want to teach this agent a lesson, can I file a complaint against him?
I have written an email to them last night asking them to explain why my application was not processed and asked them for an compensation as this incident was largely due to their incompetence and insincerity. They replied by saying that they will look into this matter and give me a reply soon.
Hope you can give me your advice on this as this is causing much inconvenience and frustation to me
REPLY
I suggest that you write a complaint to the Insurance Department of the Monetary Authority of Singapore. They have a section that is responsible for market conduct, which includes the conduct of insurance agents. MAS will bring this matter officially to the insurance company. Your complaint is likely to be acted on promptly.
Last week, I went to an insurance company to terminate my regular investment link policy. It was only purchased last December and I had considered carefully about the huge financial loss that I will incurr upon closing it. I had decided to close it despite incurring huge losses as I feel that this is in my best interest that I do not have any dealing with this company anymore.
I put up a request through my agent to reduce my monthly premium as I found the premium rather heavy for me as im currently funding my own part time studies. This delay has been dragged for more than 2 months and despite assurance from my agent,i did not receive any official writing from the company either. He told me that his admin dept was having some problems and will take some time to process my application. But I did remember filling up a form when I met him earlier to reduce the premium,he did not give me a copy either, I found it strange that he did not gave me a copy of the application form. I didn't probe much as i trusted him but..
My agent called me up shortly after I terminated my polices, he was agitated and said that I was rash in my decision and did not respect him by informing him beforehand. He wants me to reinstate my policies as my withdraw will affect his promotion and he still assure me that he had submitted my application. I told him that it was taking too long to process my reduction of premium and I do not wish to carry on any dealing with his company anymore. I was disappointed.
I called up the insurance company to check this morning and found out that there was no record of any pending application form from my account to reduce any premiums for the past 4 months. I also asked if there was any manpower shortage for the processing dept for the past few months, the Customer Service officer replied 'No'. He has been lying to me all these while, I thought that he is a responsible agent and is sincere in helping clients to plan for their future. I try to help him initally by introducing my friends to him, lucky they did not buy from him else I will feel guilty.
I paid a total of $X and only got back less than 10%. Can I get his company to compensate me as this is largely due to their agent manipulation. Can I claim for personal disappointment? I also withdraw my CPF OA investment account with this company as I was ready annoyed with them, I lose about $X in total for this account.
Who can I seek to redress my grievences and personal damages? I want to teach this agent a lesson, can I file a complaint against him?
I have written an email to them last night asking them to explain why my application was not processed and asked them for an compensation as this incident was largely due to their incompetence and insincerity. They replied by saying that they will look into this matter and give me a reply soon.
Hope you can give me your advice on this as this is causing much inconvenience and frustation to me
REPLY
I suggest that you write a complaint to the Insurance Department of the Monetary Authority of Singapore. They have a section that is responsible for market conduct, which includes the conduct of insurance agents. MAS will bring this matter officially to the insurance company. Your complaint is likely to be acted on promptly.
More uncertainty with private Shield
Dear Mr. Tan,
I understand from MOH website that "Since 1 July 2005, each of these Medisave-approved plans have been integrated with MediShield to form a single integrated plan."
I bought a private Shield plan in 2002. I think at that time, the insurer will cancel the CPF medishield for me. Since the medisave-approved plan has been integrated with medishield from 1 July 2005, does it mean I am covered under the private Shield while retaining the benefits of MediShield membership? Or only people who signed up after 1 July 2005 for the private shield plan will benefit from the changes on 1 July 2005.
If I am retaining the Medishield membership though I signed for a private shield plan in 2002, does the medical underwriting for this medishield component starts from 2002 after I signed up for the private Shield (which may include exclusions imposed by the private insurer) or does it starts from the first day I had my Medishield which is many years ago before 2002 which has no exclusion?
REPLY
When you bought the private Shield in 2002, you are subject to the underwriting requirements at that time. If you have any pre-existing conditions that are not disclosed, the insurer is likely to reject your claim. A few people have approaced me on the rejection of this claim under a private Shield plan.
The "integration" exerise is a private arrangement between the insurer and CPF. It does not have any bearing on the contract between you and your Shield insurer, regarding the disclosure and exclusion of pre-existing conditions.
This is my understanding of the likely practice. It is best that you confirm with your insurer on this matter.
ADDITIONAL NOTE:
I understand that some private Shield policy has a clause that read as follows: "For the avoidance of doubt, any Pre-existing illnesses, Diseases or Impairment that have been covered under Medishield shall continue to be covered under this Policy up to the Medishield policy limit .... etc."
If you have this clause, you will continue to be covered for the conditions previously covered under the Medishield policy.
I understand from MOH website that "Since 1 July 2005, each of these Medisave-approved plans have been integrated with MediShield to form a single integrated plan."
I bought a private Shield plan in 2002. I think at that time, the insurer will cancel the CPF medishield for me. Since the medisave-approved plan has been integrated with medishield from 1 July 2005, does it mean I am covered under the private Shield while retaining the benefits of MediShield membership? Or only people who signed up after 1 July 2005 for the private shield plan will benefit from the changes on 1 July 2005.
If I am retaining the Medishield membership though I signed for a private shield plan in 2002, does the medical underwriting for this medishield component starts from 2002 after I signed up for the private Shield (which may include exclusions imposed by the private insurer) or does it starts from the first day I had my Medishield which is many years ago before 2002 which has no exclusion?
REPLY
When you bought the private Shield in 2002, you are subject to the underwriting requirements at that time. If you have any pre-existing conditions that are not disclosed, the insurer is likely to reject your claim. A few people have approaced me on the rejection of this claim under a private Shield plan.
The "integration" exerise is a private arrangement between the insurer and CPF. It does not have any bearing on the contract between you and your Shield insurer, regarding the disclosure and exclusion of pre-existing conditions.
This is my understanding of the likely practice. It is best that you confirm with your insurer on this matter.
ADDITIONAL NOTE:
I understand that some private Shield policy has a clause that read as follows: "For the avoidance of doubt, any Pre-existing illnesses, Diseases or Impairment that have been covered under Medishield shall continue to be covered under this Policy up to the Medishield policy limit .... etc."
If you have this clause, you will continue to be covered for the conditions previously covered under the Medishield policy.
Monday, July 21, 2008
Low cost insurance and investment funds
I am now working as a consultant to a life insurance company in Singapore. It intends to launch low cost insurance and investment funds in early 2009.
Details of suitable products are set out in these FAQs:
http://www.tankinlian.com/faq/low.html
http://www.tankinlian.com/faq/btid.html
http://www.tankinlian.com/faq/termassurance.html
http://www.tankinlian.com/faq/finplan.html
http://www.tankinlian.com/faq/age65.html
Generally, my advice is:
1. Buy low cost term life and medical insurance to protect your earnings
2. Invest your savings in a low cost fund to get an attractive return
3. Avoid high cost and complicated financial products
4. Educate yourself to make the right choice
5. Buy directly, to avoid paying the high commission insurance agents
Details of suitable products are set out in these FAQs:
http://www.tankinlian.com/faq/low.html
http://www.tankinlian.com/faq/btid.html
http://www.tankinlian.com/faq/termassurance.html
http://www.tankinlian.com/faq/finplan.html
http://www.tankinlian.com/faq/age65.html
Generally, my advice is:
1. Buy low cost term life and medical insurance to protect your earnings
2. Invest your savings in a low cost fund to get an attractive return
3. Avoid high cost and complicated financial products
4. Educate yourself to make the right choice
5. Buy directly, to avoid paying the high commission insurance agents
Business ethics
We need strong business ethics, to operate business honestly and give fair value to consumers. I am speaking on this topic at a dinner of the alumni of an American university.
Here are some points contained in my speech:
In Ancient China, the “four categories of the people” was a hierarchic social class structure developed by scholars as far back as the late Zhou Dynasty (c. 1046–256 BCE). In descending order, these were the shi (gentry scholars), the nong (peasant farmers), the gong (artisans and craftsmen), and the shang (merchants and traders).
Why are the merchants and traders treated at the lowest rank?
The merchants, traders, and peddlers of goods were viewed by the scholarly elite as essential members of society, but were placed on the lowest of the four grades in the social hierarchy. The scholars in their writings denounced the merchant class as greedy and lacking moral character. Merchants were seen as somewhat parasitic to the needs of all other groups in society, since they used the goods that others produced and made their own profits from them. In essence, they were seen as business savvy, but not morally cultivated enough to be venerated representatives of Chinese culture.
I wonder if our business community of today fall into the same description of "greedy and lacking moral character?"
Here are some points contained in my speech:
In Ancient China, the “four categories of the people” was a hierarchic social class structure developed by scholars as far back as the late Zhou Dynasty (c. 1046–256 BCE). In descending order, these were the shi (gentry scholars), the nong (peasant farmers), the gong (artisans and craftsmen), and the shang (merchants and traders).
Why are the merchants and traders treated at the lowest rank?
The merchants, traders, and peddlers of goods were viewed by the scholarly elite as essential members of society, but were placed on the lowest of the four grades in the social hierarchy. The scholars in their writings denounced the merchant class as greedy and lacking moral character. Merchants were seen as somewhat parasitic to the needs of all other groups in society, since they used the goods that others produced and made their own profits from them. In essence, they were seen as business savvy, but not morally cultivated enough to be venerated representatives of Chinese culture.
I wonder if our business community of today fall into the same description of "greedy and lacking moral character?"
Identity card - lost & found
I lost my identity card last month. I applied for a new card, but was advised to wait for two weeks, in case the card was found.
After four weeks, I received a letter from the relevant department. Someone found my identity card and returned it to them. The letter asked me to collect the card from their office.
What a wonderful service!
After four weeks, I received a letter from the relevant department. Someone found my identity card and returned it to them. The letter asked me to collect the card from their office.
What a wonderful service!
Car insurance - where to get lower premium
Dr. Money wrote this article about car insurance:
http://newpaper.asia1.com.sg/columnists/story/0,4136,170194,00.html
You can find more articles from Dr. Money at:
http://www.tankinlian.com/drmoney/
http://newpaper.asia1.com.sg/columnists/story/0,4136,170194,00.html
You can find more articles from Dr. Money at:
http://www.tankinlian.com/drmoney/
Sunday, July 20, 2008
Non-disclosure and medical insurance
Someone asked me to explain about the impact of non-disclosure of pre-existing condition on medical insurance.
Under the contract, the insurance company has the right to reject a claim due to the non-disclosure of a pre-existing condition. They are likey to reject the claim, even if the non-disclosure was unintended, namely the policyholder was not aware about it.
What is pre-existing is also a matter of judgement. Most medical conditions can be traced to be pre-existing. For example, if the patient has a high cholesterol and does not disclose it, the insurance company may reject a claim that is related to this condition.
As a person grows older, most illnesses are likely to have some pre-existing connection. It is quite unfair for the insurance company to reject a claim on flimsy grounds. From my experience, many insurance companies in Singapore are quick quick to find a reason to reject a claim.
Hence, it is very important that you choose an insurance company that you can trust, and take act fairly in the interest of their policyholders. Unfortunately, many insurance companies are too driven by their profits and are willing to sacrifice the trust of their policyholders.
Consumer protection in Singapore is weak. Consumers are not willing to fight for their right in a court of law, as the legal cost is high.
Under the contract, the insurance company has the right to reject a claim due to the non-disclosure of a pre-existing condition. They are likey to reject the claim, even if the non-disclosure was unintended, namely the policyholder was not aware about it.
What is pre-existing is also a matter of judgement. Most medical conditions can be traced to be pre-existing. For example, if the patient has a high cholesterol and does not disclose it, the insurance company may reject a claim that is related to this condition.
As a person grows older, most illnesses are likely to have some pre-existing connection. It is quite unfair for the insurance company to reject a claim on flimsy grounds. From my experience, many insurance companies in Singapore are quick quick to find a reason to reject a claim.
Hence, it is very important that you choose an insurance company that you can trust, and take act fairly in the interest of their policyholders. Unfortunately, many insurance companies are too driven by their profits and are willing to sacrifice the trust of their policyholders.
Consumer protection in Singapore is weak. Consumers are not willing to fight for their right in a court of law, as the legal cost is high.
Poor cash value
I find the practice of life insurance companies in giving low cash values to be most unfair to policyholders.
Here is an example. The policyholder took an endowment policy 15 years ago, and paid an annual premium of $5,925. After 15 years, the cash value of $86,299 represents a yield of 0% on the premiums that have been invested.
The insurance company projected a maturity value of $166,622. This would give a yield of about 5% per annum for 18 years.
If the insurance company had indeed earned a net yield of 5% for the past 15 years, the "asset share" should have been $127,000. The payout of $86,299 represents a penalty of $40,000 from the "asset share".
How can the insurance company justify this large penalty on a customer who has entrusted the CPF savings for 15 years?
The policyholder, who has now retired, is forced to find the premium to pay for the next three years, to avoid this huge penalty.
I advise the policyholder to lodge a complaint with the Monetary Authority of Singaore on the poor cash value that is being offered by this life insurance company.
I advice the public to avoid all life insurance products that offer low cash value and project a large terminal bonus on maturity. If you are not able to pay the premium to the maturity date, a large part of your savings will be confiscated. Even if you continue to the maturity date, you can never be sure that the terminal bonus will be paid.
I hope that the Monetary Authority of Singapore will take action to enforce payment of cash value that is close to the "asset share" - a practie which has been adopted in Malaysia. Do not let the ordinary people be deprived of a fair return on their savings.
Here is an example. The policyholder took an endowment policy 15 years ago, and paid an annual premium of $5,925. After 15 years, the cash value of $86,299 represents a yield of 0% on the premiums that have been invested.
The insurance company projected a maturity value of $166,622. This would give a yield of about 5% per annum for 18 years.
If the insurance company had indeed earned a net yield of 5% for the past 15 years, the "asset share" should have been $127,000. The payout of $86,299 represents a penalty of $40,000 from the "asset share".
How can the insurance company justify this large penalty on a customer who has entrusted the CPF savings for 15 years?
The policyholder, who has now retired, is forced to find the premium to pay for the next three years, to avoid this huge penalty.
I advise the policyholder to lodge a complaint with the Monetary Authority of Singaore on the poor cash value that is being offered by this life insurance company.
I advice the public to avoid all life insurance products that offer low cash value and project a large terminal bonus on maturity. If you are not able to pay the premium to the maturity date, a large part of your savings will be confiscated. Even if you continue to the maturity date, you can never be sure that the terminal bonus will be paid.
I hope that the Monetary Authority of Singapore will take action to enforce payment of cash value that is close to the "asset share" - a practie which has been adopted in Malaysia. Do not let the ordinary people be deprived of a fair return on their savings.
Many policyholders give up their whole life policies
COMMENT POSTED IN MY BLOG
Whole life product advocates and especially insurance agents argue that a whole life policy is useful during old age, a time when one is most likely to contract dread illnesses.
Apart from other economic reasons, I want to show that whole life policies are hardly kept beyond age 65. Why is it not kept beyond this age, the obvious reason is many don't believe that it is necessary and many believe in self insurance, a wise idea because liquidity at a time like this is more flexible and better choice.
What if you get and what if you don't get a disease , the probability seems 50/50 but I bet it is more than 80% chance you don't get. If you do, have an H&S is enough plus what you provided for in cash as self insurance will adequately address this problem.
Maintaining a whole life policy at this age is expensive and a waste of money and self insurance is a better option.
Therefore the case for a whole life policy is weak and you are better off if you have a term insurance plus investment with better return. The chances of having a better life and retirement are best via "buy term and invest the rest".
I want to show you statistics from MAS website to corroborate my argument and my findings. If you look at the life insurance persistency from 2001 to 2007 you see a pattern. You see high decline immediately in first 2 years and henceforth persistency declines at a rate of about 4%. This pattern is seen in all the last 5 years.
If I extrapolate the rate of decline to next 20 to 30 years I can see that only about about 10% or less of life policies will in force.
Assuming a 30 year old man buys a policy, by the time he is 60 or 65, he would have terminated or surrendered his policy. This phenomenon is supported by another statistics, the surrender statistics and it has been a whopping high of about 65% compared to maturity of about 35%. In other words a lot of people surrendered their policies earlier.
What do these figures tell you? Very few kept their policies beyond 65 years old. Why buy whole life insurance if you don't keep till old age? Let me tell you, it is burdensome; cash return too low.
I have done another research earlier and posted somewhere on death claim. I found no claim beyond the magical age 65, not that no one died or no one got dread disease but no one or very few kept whole life insurance beyond this age.
Death claim median age is 45 and average claimed amount is only a miserable $45K and the highest of $200k was from a term insurance.
Conclusion: insurance is most needed during time when your responsibility is the highest and you should have enough to address the needs at that point in time. Term is the best instrument, cheap and efficient.
Do not believe what the insurance agents tells you about whole life insurance. Their argument is obvious, it is high commission for themselves and life long source of revenue and income for the insurer.
zhummmeng
Whole life product advocates and especially insurance agents argue that a whole life policy is useful during old age, a time when one is most likely to contract dread illnesses.
Apart from other economic reasons, I want to show that whole life policies are hardly kept beyond age 65. Why is it not kept beyond this age, the obvious reason is many don't believe that it is necessary and many believe in self insurance, a wise idea because liquidity at a time like this is more flexible and better choice.
What if you get and what if you don't get a disease , the probability seems 50/50 but I bet it is more than 80% chance you don't get. If you do, have an H&S is enough plus what you provided for in cash as self insurance will adequately address this problem.
Maintaining a whole life policy at this age is expensive and a waste of money and self insurance is a better option.
Therefore the case for a whole life policy is weak and you are better off if you have a term insurance plus investment with better return. The chances of having a better life and retirement are best via "buy term and invest the rest".
I want to show you statistics from MAS website to corroborate my argument and my findings. If you look at the life insurance persistency from 2001 to 2007 you see a pattern. You see high decline immediately in first 2 years and henceforth persistency declines at a rate of about 4%. This pattern is seen in all the last 5 years.
If I extrapolate the rate of decline to next 20 to 30 years I can see that only about about 10% or less of life policies will in force.
Assuming a 30 year old man buys a policy, by the time he is 60 or 65, he would have terminated or surrendered his policy. This phenomenon is supported by another statistics, the surrender statistics and it has been a whopping high of about 65% compared to maturity of about 35%. In other words a lot of people surrendered their policies earlier.
What do these figures tell you? Very few kept their policies beyond 65 years old. Why buy whole life insurance if you don't keep till old age? Let me tell you, it is burdensome; cash return too low.
I have done another research earlier and posted somewhere on death claim. I found no claim beyond the magical age 65, not that no one died or no one got dread disease but no one or very few kept whole life insurance beyond this age.
Death claim median age is 45 and average claimed amount is only a miserable $45K and the highest of $200k was from a term insurance.
Conclusion: insurance is most needed during time when your responsibility is the highest and you should have enough to address the needs at that point in time. Term is the best instrument, cheap and efficient.
Do not believe what the insurance agents tells you about whole life insurance. Their argument is obvious, it is high commission for themselves and life long source of revenue and income for the insurer.
zhummmeng
Saturday, July 19, 2008
Ownership of a life policy
Dear Mr. Tan,
My uncle (as policy holder) bought a life policy for his wife (as insured). If the policy holder passes away, does it mean that the ownership of the policy automatically transfers to his wife (the insured)? Or does it become a 'no ownership policy'. If it is the latter, who has the rights to deal with the policy, for instance, to take a policy loan/terminate it?
REPLY
Your uncle is the owner of the policy. On his death, the policy becomes part of his estate and the administrator of the estate (which is usually his wife) can deal with the policy in any suitable way, such as taking a loan or terminating it.
Your uncle has the choice of transferring the policy to his wife now and write in his will to transfer the policy to the wife on his death.
My uncle (as policy holder) bought a life policy for his wife (as insured). If the policy holder passes away, does it mean that the ownership of the policy automatically transfers to his wife (the insured)? Or does it become a 'no ownership policy'. If it is the latter, who has the rights to deal with the policy, for instance, to take a policy loan/terminate it?
REPLY
Your uncle is the owner of the policy. On his death, the policy becomes part of his estate and the administrator of the estate (which is usually his wife) can deal with the policy in any suitable way, such as taking a loan or terminating it.
Your uncle has the choice of transferring the policy to his wife now and write in his will to transfer the policy to the wife on his death.
Unforgettable sight in Beijing
My friend saw an unforgettable sight during his recent visit to Beijing - something that he has not seen before, and will never see again in the future.
He looked up and saw a blue sky. In preparation for the Beijing Olympics which will start soon, the authority has asked the factories to stop or reduce their production within a large part of Beijing. This reduces the pollution and makes the air clean.
He expects that, after the Olympics, things will get back to normal in Beijing - and that is a polluted environment.
He looked up and saw a blue sky. In preparation for the Beijing Olympics which will start soon, the authority has asked the factories to stop or reduce their production within a large part of Beijing. This reduces the pollution and makes the air clean.
He expects that, after the Olympics, things will get back to normal in Beijing - and that is a polluted environment.
Cost of Private Shield
A reader asked how it is possible for the cost of a private Shield plan to be more than $100,000 for ages 30 to 85.
You can add up the total cost from the websites of the insurance companies. Here is an example from NTUC Income:
For the enhanced plan (subject to deductible and co-insurance):
http://income.com.sg/insurance/incshield/premium.asp
For the plus rider (to cover the deductible and co-insurance)
http://income.com.sg/insurance/incshieldplus/
Add up the premium rate for plan P (which covers private hospital) for the ages from 30 to 85. Remeber to muliply by the number of years in each category. I got a total of $102,344.
This does not include the cost beyond age 85, and also for future increases in premium rates due to medical inflation. These rates are not guaranteed at the current level and can be adjusted in future years.
You can find out the premium rates charged by the other insurance companies for their private Shield plan. I believe that the total cost will be higher, i.e. more than NTUC Income.
You can add up the total cost from the websites of the insurance companies. Here is an example from NTUC Income:
For the enhanced plan (subject to deductible and co-insurance):
http://income.com.sg/insurance/incshield/premium.asp
For the plus rider (to cover the deductible and co-insurance)
http://income.com.sg/insurance/incshieldplus/
Add up the premium rate for plan P (which covers private hospital) for the ages from 30 to 85. Remeber to muliply by the number of years in each category. I got a total of $102,344.
This does not include the cost beyond age 85, and also for future increases in premium rates due to medical inflation. These rates are not guaranteed at the current level and can be adjusted in future years.
You can find out the premium rates charged by the other insurance companies for their private Shield plan. I believe that the total cost will be higher, i.e. more than NTUC Income.
How banks lose the trust of their customers
An elderly person told me, "Long ago, many people can trust their bank to give them a fair return on their savings. Nowadays, the banks make a lot of profit by selling bad financial products to their customers. Many customers now distrust the banks".
What has happened during the past ten years, that makes the banks lose the trust of their customers?
Long ago, the banks are tightly controlled by the regulator. They have a few common products that their customers can understand, such as a saving account, a current account and fixed deposits. The customers can compare the interest rate paid on these savings and deposits. The banks have to offer competitive terms to attract and retain their customers.
The situation changed in the past decade. Banks started to offer complicated financial products. They employ marketing officers to sell these products, such as high cost life insurance products. Later, they sell structured investment products.
There is a change in the role of the regulator. They are not concerned about ensuring fairness to the consumers, and decide to leave this matter to the market. The consumers are left at the mercy of the issuers of these products. The issuers have the objective of maximising their profit and do not mind "ripping off the consumers". Business ethics disappeared.
The banks market these products to their consumers. They make a handsome profit from the commissions paid by the product issuers. But the poor consumers are given poor financial products. They only realise it after 3 to 5 years, but by then, it is too late.
This is how banks lose the confidence of the customers.
What has happened during the past ten years, that makes the banks lose the trust of their customers?
Long ago, the banks are tightly controlled by the regulator. They have a few common products that their customers can understand, such as a saving account, a current account and fixed deposits. The customers can compare the interest rate paid on these savings and deposits. The banks have to offer competitive terms to attract and retain their customers.
The situation changed in the past decade. Banks started to offer complicated financial products. They employ marketing officers to sell these products, such as high cost life insurance products. Later, they sell structured investment products.
There is a change in the role of the regulator. They are not concerned about ensuring fairness to the consumers, and decide to leave this matter to the market. The consumers are left at the mercy of the issuers of these products. The issuers have the objective of maximising their profit and do not mind "ripping off the consumers". Business ethics disappeared.
The banks market these products to their consumers. They make a handsome profit from the commissions paid by the product issuers. But the poor consumers are given poor financial products. They only realise it after 3 to 5 years, but by then, it is too late.
This is how banks lose the confidence of the customers.
Friday, July 18, 2008
Advice to the young - save 15% of your earnings
I gave an advice to young people - to save 15% of your earnings. Someone commented that this is not possible. Young people do not earn enough, and will find it difficult to save 15%.
I believe that this goal is possible, and here are my reasons. Many young people stay with their parents and do not have to pay for housing and other expenses. Due to their low expenses, they can have savings, if they wish to.
Their priorities should be:
1. Essential expenses for travelling and food
2. Contribute a monthly allownane for household expenses
3. Repay their education loan
4. Set aside money for their savings
5. Use the remainder for other expenses, such as luxury items and holidays.
If they save now, the can use their savings for future expenses. They do not have to take a consumer loan and pay a high interest rate. By avoiding interest payment, they have more money to save and spend.
I believe that this goal is possible, and here are my reasons. Many young people stay with their parents and do not have to pay for housing and other expenses. Due to their low expenses, they can have savings, if they wish to.
Their priorities should be:
1. Essential expenses for travelling and food
2. Contribute a monthly allownane for household expenses
3. Repay their education loan
4. Set aside money for their savings
5. Use the remainder for other expenses, such as luxury items and holidays.
If they save now, the can use their savings for future expenses. They do not have to take a consumer loan and pay a high interest rate. By avoiding interest payment, they have more money to save and spend.
A fair premium for private Shield plan
Are you paying a fair premium for your private Shield plan? Are you being over-charged? How can you find out?
You can look at the ratio of claims to premiums, as reported by the insurance company for this plan, in their return to MAS.
Take this example. If an insurance company has 100,000 policyholders and pays a total claim of $10 million each year, the average cost of claim is $100 per policyholder. The insurance company needs to incur expenses and to have a reasonable margin of profit. As a rule of thumb, the loading should be about 50% over the cost of claim. A reasonable premium should be $150.
The actual premium charge will differ according to the age of the policyholder and other relevant factors, but the average for all the policyholders should be $150.
If the average premium paid by the policyholder is $500, it can be considered to be excessive. Why should the policyholder pay an average premium of $500, when the average cost of claim is only $100? This means that $400 is taken away to pay commission to the agent, and profit to the insurance company.
Why is this insurance company able to get away with charging such a high premium rate to its policyholders? Here are the ways:
1. It makes it product different from its competitors, so that the policyholders cannot compare the prices.
2. It provides some special features that make the product look very attractive, but the actual claim cost is small. This is a way to mislead customers.
3. It pays high commission to incentive its agents and train the agents on how to market the product aggressively.
As a consumer, you should avoiding paying far too much for a private Shield plan. The money is taken from their Medisave savings. If you spend too much money now on unnecessary insurance, or is overcharged, you will have inadeqaute savings to pay for the medical expenses in your old age.
You can look at the ratio of claims to premiums, as reported by the insurance company for this plan, in their return to MAS.
Take this example. If an insurance company has 100,000 policyholders and pays a total claim of $10 million each year, the average cost of claim is $100 per policyholder. The insurance company needs to incur expenses and to have a reasonable margin of profit. As a rule of thumb, the loading should be about 50% over the cost of claim. A reasonable premium should be $150.
The actual premium charge will differ according to the age of the policyholder and other relevant factors, but the average for all the policyholders should be $150.
If the average premium paid by the policyholder is $500, it can be considered to be excessive. Why should the policyholder pay an average premium of $500, when the average cost of claim is only $100? This means that $400 is taken away to pay commission to the agent, and profit to the insurance company.
Why is this insurance company able to get away with charging such a high premium rate to its policyholders? Here are the ways:
1. It makes it product different from its competitors, so that the policyholders cannot compare the prices.
2. It provides some special features that make the product look very attractive, but the actual claim cost is small. This is a way to mislead customers.
3. It pays high commission to incentive its agents and train the agents on how to market the product aggressively.
As a consumer, you should avoiding paying far too much for a private Shield plan. The money is taken from their Medisave savings. If you spend too much money now on unnecessary insurance, or is overcharged, you will have inadeqaute savings to pay for the medical expenses in your old age.
Invest in an indexed fund
Hi Mr. Tan,
1) I read in many reviews that index funds such as the STI usually outperforms managed funds on average. Is this true and would you advise me investing in the STI at this time and who do you advise I manage and adjust on a regular basis?
2) I am looking for a good financial advisor and institution. So far, I have talked to a few financial planners but none has given me the confidence that I will really get my returns over the long term. I am at a loss on how to ensure I have a robust portfolio and where to seek reliable and effective help from. Do you have any specific suggestions on how I can go about it myself or seek advise from?
3) I cannot assess the link in your blog regarding "Financial Planning tips", can you send it to me or have any books i can self educate myself with?
REPLY
I advise my readers to invest in an indexed fund for 10 years or longer. A suitable index fund is the STI ETF. As the index is now 25% below the peak, it is at a good level for investing. Even if the market goes down from here, it will recover in6 to 12 months time (just my opinion).
You can buy the STI ETF through your stock broker. It is quoted on the stock exchange. Read this FAQ:
http://tankinlian.com/faq/savings.html
If you need a financial planner, who is willing to give advice for a fee, you can contact X (details deleted).
The link for Tips on Financial Planning in my blog is working. It leads you to this webpage:
www.tankinlian.com/faq
1) I read in many reviews that index funds such as the STI usually outperforms managed funds on average. Is this true and would you advise me investing in the STI at this time and who do you advise I manage and adjust on a regular basis?
2) I am looking for a good financial advisor and institution. So far, I have talked to a few financial planners but none has given me the confidence that I will really get my returns over the long term. I am at a loss on how to ensure I have a robust portfolio and where to seek reliable and effective help from. Do you have any specific suggestions on how I can go about it myself or seek advise from?
3) I cannot assess the link in your blog regarding "Financial Planning tips", can you send it to me or have any books i can self educate myself with?
REPLY
I advise my readers to invest in an indexed fund for 10 years or longer. A suitable index fund is the STI ETF. As the index is now 25% below the peak, it is at a good level for investing. Even if the market goes down from here, it will recover in6 to 12 months time (just my opinion).
You can buy the STI ETF through your stock broker. It is quoted on the stock exchange. Read this FAQ:
http://tankinlian.com/faq/savings.html
If you need a financial planner, who is willing to give advice for a fee, you can contact X (details deleted).
The link for Tips on Financial Planning in my blog is working. It leads you to this webpage:
www.tankinlian.com/faq
Thursday, July 17, 2008
Unfair rejection of Shield claim
A policyholder upgraded into an expensive private Shield plan. He had to undergo angioplasty. The insurance company rejected this claim on the grounds for non-disclosure of high cholesterol. The policyholder was not aware that this condition was serious to be disclosed, as his doctor did not ask him to take medication. He asked the insurance company to justify their decision for non-disclosure.
After one month, the insurance company replied that the policyholder did not reply to a question that ask if he has "suffered from any other illness". They consider that the high cholesterol should be answered under this question. This was the position taken by a senior management of the company.
I consider this rejection to be unfair and advised the policyholder to lodge a complaint to CASE or FIDREC.
After one month, the insurance company replied that the policyholder did not reply to a question that ask if he has "suffered from any other illness". They consider that the high cholesterol should be answered under this question. This was the position taken by a senior management of the company.
I consider this rejection to be unfair and advised the policyholder to lodge a complaint to CASE or FIDREC.
Returned E-mail
I received a few questions each day from readers of my blog. I usually give a reply within the same day or the following day. Quite often, the replies are returned to me, as the server could not deliver the e-mail. It could be due to a wrong e-mail address or other reasons.
Sometimes I post the questions on my blog, after removing personal details. I hope that my person who ask the question will be able to get the reply through this channel.
Sometimes I post the questions on my blog, after removing personal details. I hope that my person who ask the question will be able to get the reply through this channel.
Keen to work for an honest insurance company
Hello Mr.Tan,
I am an avid reader of your blog and find the information you have shared with your visitors well written.
I understand from reading your blog, you are starting a new insurance company.I am keen to explore a potential employment with your new company.
Currently, I am working in the IT industry in the private sector.Although I do not have the necessary experience in the financial industry, I am keen to explore the potential and believe in serving the interests of the people.
Hi Mr.Tan,
Thank you for taking the time to go through my resume. The insurance industry is in need of honest and capable people. I will look forward to hearing from you.
I am an avid reader of your blog and find the information you have shared with your visitors well written.
I understand from reading your blog, you are starting a new insurance company.I am keen to explore a potential employment with your new company.
Currently, I am working in the IT industry in the private sector.Although I do not have the necessary experience in the financial industry, I am keen to explore the potential and believe in serving the interests of the people.
Hi Mr.Tan,
Thank you for taking the time to go through my resume. The insurance industry is in need of honest and capable people. I will look forward to hearing from you.
Impact of market drop on long term yield
If you have invested in Singapore or Global equity over the past 10 to 20 years, your average yield (computed up to 2007) would have been 8% to 9% per annum. The stockmarkets had dropped by 25% from its recent peak.
If you allow for this drop, the impact on the average yield would be 1% to 2.5%. The average yield would have dropped to 5.5% to 8% per annum. It is still an attractive yield, compared to other asset classes.
The secret: invest for the long term (10 to 20 years) and select a low cost investment fund (which takes away 1% or less). Better still, find the right time to invest - when the market has dropped 25%. This is a good time. Even if the market drops further, it will recover within the next 6 to 12 months.
If you allow for this drop, the impact on the average yield would be 1% to 2.5%. The average yield would have dropped to 5.5% to 8% per annum. It is still an attractive yield, compared to other asset classes.
The secret: invest for the long term (10 to 20 years) and select a low cost investment fund (which takes away 1% or less). Better still, find the right time to invest - when the market has dropped 25%. This is a good time. Even if the market drops further, it will recover within the next 6 to 12 months.
Paying the right price
Many people are worried about suffering from a critical illness. The insurance agent scare them about the high cost of this event.
Let us take this example. The chance of making a critical illness claim before 65 is probably 10%. The average cost of the illness is $50,000. You should pay a total premium of only $5,000 to cover this risk. Allowing for interest earned from investing your premium, your actual could be much lower, say $2,000, spread over many years.
But, you are asked to pay a premium that is 5 to 10 times of the actual cost, say $10,000 to $20,000. Why should you pay so much? Why should it be so costly?
Although some part of the premium is returned to you as a cash value, the yield is so low. It takes up to 20 years just to break even. The selling expenses and profit margin of the insurance company are too high.
It is better to buy a short term cover for critical illness and pay the right price for it. You can invest the rest of your savings in a low cost investment fund. After 20 years, your savings will be more than the sum assured. You do not need any critical illness cover at that time, as it can be paid from your savings.
Let us take this example. The chance of making a critical illness claim before 65 is probably 10%. The average cost of the illness is $50,000. You should pay a total premium of only $5,000 to cover this risk. Allowing for interest earned from investing your premium, your actual could be much lower, say $2,000, spread over many years.
But, you are asked to pay a premium that is 5 to 10 times of the actual cost, say $10,000 to $20,000. Why should you pay so much? Why should it be so costly?
Although some part of the premium is returned to you as a cash value, the yield is so low. It takes up to 20 years just to break even. The selling expenses and profit margin of the insurance company are too high.
It is better to buy a short term cover for critical illness and pay the right price for it. You can invest the rest of your savings in a low cost investment fund. After 20 years, your savings will be more than the sum assured. You do not need any critical illness cover at that time, as it can be paid from your savings.
A low cost investment fund
You are not familiar with investing your money. You appoint a trusted person to handle your money and take care of investing it.
Thirty years later, you found whom you have trusted had taken away 65% of the investment gains, and left you with only 35% of the gain. Do you feel that you have been cheated?
If you invest $200,000 over 30 years and your total gain is $600,000, your trusted friend has taken away $400,000 and leave you with a gain of only $200,000.
What type of product is this? It is a high-charge investment linked policy.
Would you prefer to have chosen a more trusted person who takes away 20% of your gains (to cover his expenses and earnings) and leave you with 80% of the gains? This person took away $120,000 and return your savings of $200,000 plus a gain of $480,000.
What type of product is this? It is a low cost investment fund.
Read this FAQ:
http://www.tankinlian.com/faq/savings.html
Thirty years later, you found whom you have trusted had taken away 65% of the investment gains, and left you with only 35% of the gain. Do you feel that you have been cheated?
If you invest $200,000 over 30 years and your total gain is $600,000, your trusted friend has taken away $400,000 and leave you with a gain of only $200,000.
What type of product is this? It is a high-charge investment linked policy.
Would you prefer to have chosen a more trusted person who takes away 20% of your gains (to cover his expenses and earnings) and leave you with 80% of the gains? This person took away $120,000 and return your savings of $200,000 plus a gain of $480,000.
What type of product is this? It is a low cost investment fund.
Read this FAQ:
http://www.tankinlian.com/faq/savings.html
Buy critical illness for 20 years only
Hi, Mr Tan
I'm currently 34 years old (male). I am interested to obtain a $200k coverage in critical illness for life as I'm concerned about the rising medical costs as I grow older.
My financial adviser has advised me to buy LifeSecure (Limited pay plan) that requires me to pay 20 years' of premium. Thereafter, I need not pay anymore premium.
I would be grateful if you could advise if there are term plans in the market that would provide coverage for critical illness for life. And what is the premium like?
REPLY
In my view, critical illness cover for a lifetime is very expensive and unnecessary. You should buy this cover for 20 years. If you save the remainder of the premium in a low cost investment fund, your accumulated savings can be more than the sum assured at the end of 20 years.
Read this FAQ
http://www.tankinlian.com/faq/choice.html
I'm currently 34 years old (male). I am interested to obtain a $200k coverage in critical illness for life as I'm concerned about the rising medical costs as I grow older.
My financial adviser has advised me to buy LifeSecure (Limited pay plan) that requires me to pay 20 years' of premium. Thereafter, I need not pay anymore premium.
I would be grateful if you could advise if there are term plans in the market that would provide coverage for critical illness for life. And what is the premium like?
REPLY
In my view, critical illness cover for a lifetime is very expensive and unnecessary. You should buy this cover for 20 years. If you save the remainder of the premium in a low cost investment fund, your accumulated savings can be more than the sum assured at the end of 20 years.
Read this FAQ
http://www.tankinlian.com/faq/choice.html
Buy the right product
Someone told me, "If you are not insured, you stand a 5% chance of being poor. This is the chance of suffering from an uninsured event. If you are insured, you stand a 95% chance of being poor. This is the likelihood of buying an expensive product that takes away too much money from the customer and gives a good commission to the agent. "
If you buy the right insurance product, e.g. low cost term insurance, you avoid the 95% chance of being poor, and avoid the 5% chance of suffering an uninsured loss.
If you buy the right insurance product, e.g. low cost term insurance, you avoid the 95% chance of being poor, and avoid the 5% chance of suffering an uninsured loss.
MAS Guidelines on Fair Dealing
18 May 2008
MAS Guidelines on Fair Dealing
Submission by Tan Kin Lian
1. The Monetary Authority of Singapore (MAS) is seeking views on proposed Guidelines on Fair Dealing – Board and Senior Management Responsibility for Delivering Fair Dealing Outcomes to Consumers (Guidelines).
2. The Guidelines emphasise the responsibility of the Board and Senior Management of financial institutions (FIs) to deliver fair dealing outcomes when FIs provide financial advisory (FA) services to retail consumers. The fair dealing outcomes that FIs should strive to achieve are:
(a) Consumers have confidence that financial institutions put consumers’ interests first in the conduct of their business;
(b) Financial institutions offer products and services that are suitable for the consumer segments they target;
(c) Financial institutions appoint competent representatives who provide consumers with advice that meet their financial objectives and suit their personal circumstances;
(d) Consumers receive clear, relevant and timely information to make informed financial decisions; and
(e) Financial institutions handle consumer complaints promptly and in a consistent manner.
3. I agree with the goal to ensure that the consumers are given fair dealing outcomes. I believe that the board and senior management should be made responsible to achieve these outcomes. However, in my view, this requirement is not sufficient.
4. It is difficult for the board and senior management, who are responsible to achieve the “best shareholder value” for the financial institution, to be able to “put consumers’ interest first in the conduct of their business”. We must recognise and address this serious conflict of interest, in order to achieve the desired goal.
5. “Put consumers’ interest first” must be defined clearly. In my view, the financial products must be designed to give good value to the customers and a fair profit margin to the financial institution. If the product contains excessive expense charges and profit margins and are not fairly and clearly disclosed to the public, it will not pass the test of “good value”.
A good test is, “will a knowledgeable person, with no vested interest, buy the product for his own use or recommend it to a friend?”
6. As it is almost impossible for the board and senior management to exercise this responsibility adequately, we need a more effective channel to achieve the results.
In many countries, this responsibility falls on one or both of the following:
(a) Regulator
(b) Consumer advocates
7. Some financial products introduced in Singapore in recent years are complicated. It is not realistic to expect the consumer to be sufficiently well informed about the product to make the right decision, especially if they are pitted against the financial experts working for financial institutions, who have the freedom to design products aimed at maximising profits for the financial institutions.
8. There is a similar situation regarding the approval of drugs for consumption by the public. The regulator, such as the Food and Drug Administration of the USA and the Health Science Authority of Singapore, takes the responsibility to check that new drugs are suitable for consumption by the public. A drug cannot be sold without the approval of the regulator. The regulator does not expert the consumer to be sufficiently educated to make the judgement on their own.
9. It is equally important to ensure the financial health of Singaporeans. They work hard to earn an income and have to save part of the income for their future needs. If they are offered products that do not offer fair value, they are being unfairly exploited by the financial institutions.
10. Over the past ten years, Singaporeans have invested billions of dollars in complicated financial products, including structured financial products and more traditional financial products that give poor value. Most of these products have the following features:
(a) Excessive expense charges
(b) High profit margins
(c) Complex – difficult for consumers to understand
These excessive charges and high profit margins reduce the return to the consumer. Many of them get a poor return relative to the risk that they have to bear. They would have obtained a better return by investing in government bonds, for people who look for risk free returns, or leaving their savings in the Central Provident Fund.
For investors willing to take risk, they would have obtained a higher return by investing in fairly priced unit trusts.
11. Life insurance products, such as whole life, endowment and regular premium investment linked policies have high sales charges that take away more than 150% of the annual premium. These high charges reduce the return to the consumer considerably, and are not justified by the value of the product given to the consumer. The competition appears to be on the recruitment of the right type of agents who are able to “convince” customers to buy these products. There is no attempt to offer more appropriate, lower cost products to the consumers.
12. If MAS were to make a study of the innovative financial products that were sold to consumers in recent years and compare the actual return earned by the consumers against the return on “fair products” offering similar risks, the study will probably show that the investing public had been deprived of at least several hundred of millions of dollars of fair return from their investments.
13. I recommend the following approach:
(a) All complex financial products should be reviewed by two independent experts appointed by the regulator. These experts can ask relevant questions from the product issuer and study the answers to form an opinion on whether the product provides “fair dealing outcome” to the consumer. The experts can study if the charges, profit margin and penalty (to get out of a long term contract) are fair to the consumer. The experts can submit their recommendations to the regulator.
(b) Based on the recommendations of the independent experts, the regulator can disallow the product from being marketed, or be marketed with the views of the independent experts, posted in an easily accessible website.
(c) The regulator can specify the classes of simple and transparent products, such as bank accounts and products traded on the stock exchange, that are excluded from this requirement. These products may require certain guidelines to be observed, such as disclosing the effective rate of interest in a suitably prominent manner.
14. Conclusion
I support the move by MAS to make the board and senior management of financial institutions responsible to deliver fair outcomes to consumers. I recommend that this should be strengthened by an additional measure to get independent experts to review the financial products that are offered to the public.
Tan Kin Lian
MAS Guidelines on Fair Dealing
Submission by Tan Kin Lian
1. The Monetary Authority of Singapore (MAS) is seeking views on proposed Guidelines on Fair Dealing – Board and Senior Management Responsibility for Delivering Fair Dealing Outcomes to Consumers (Guidelines).
2. The Guidelines emphasise the responsibility of the Board and Senior Management of financial institutions (FIs) to deliver fair dealing outcomes when FIs provide financial advisory (FA) services to retail consumers. The fair dealing outcomes that FIs should strive to achieve are:
(a) Consumers have confidence that financial institutions put consumers’ interests first in the conduct of their business;
(b) Financial institutions offer products and services that are suitable for the consumer segments they target;
(c) Financial institutions appoint competent representatives who provide consumers with advice that meet their financial objectives and suit their personal circumstances;
(d) Consumers receive clear, relevant and timely information to make informed financial decisions; and
(e) Financial institutions handle consumer complaints promptly and in a consistent manner.
3. I agree with the goal to ensure that the consumers are given fair dealing outcomes. I believe that the board and senior management should be made responsible to achieve these outcomes. However, in my view, this requirement is not sufficient.
4. It is difficult for the board and senior management, who are responsible to achieve the “best shareholder value” for the financial institution, to be able to “put consumers’ interest first in the conduct of their business”. We must recognise and address this serious conflict of interest, in order to achieve the desired goal.
5. “Put consumers’ interest first” must be defined clearly. In my view, the financial products must be designed to give good value to the customers and a fair profit margin to the financial institution. If the product contains excessive expense charges and profit margins and are not fairly and clearly disclosed to the public, it will not pass the test of “good value”.
A good test is, “will a knowledgeable person, with no vested interest, buy the product for his own use or recommend it to a friend?”
6. As it is almost impossible for the board and senior management to exercise this responsibility adequately, we need a more effective channel to achieve the results.
In many countries, this responsibility falls on one or both of the following:
(a) Regulator
(b) Consumer advocates
7. Some financial products introduced in Singapore in recent years are complicated. It is not realistic to expect the consumer to be sufficiently well informed about the product to make the right decision, especially if they are pitted against the financial experts working for financial institutions, who have the freedom to design products aimed at maximising profits for the financial institutions.
8. There is a similar situation regarding the approval of drugs for consumption by the public. The regulator, such as the Food and Drug Administration of the USA and the Health Science Authority of Singapore, takes the responsibility to check that new drugs are suitable for consumption by the public. A drug cannot be sold without the approval of the regulator. The regulator does not expert the consumer to be sufficiently educated to make the judgement on their own.
9. It is equally important to ensure the financial health of Singaporeans. They work hard to earn an income and have to save part of the income for their future needs. If they are offered products that do not offer fair value, they are being unfairly exploited by the financial institutions.
10. Over the past ten years, Singaporeans have invested billions of dollars in complicated financial products, including structured financial products and more traditional financial products that give poor value. Most of these products have the following features:
(a) Excessive expense charges
(b) High profit margins
(c) Complex – difficult for consumers to understand
These excessive charges and high profit margins reduce the return to the consumer. Many of them get a poor return relative to the risk that they have to bear. They would have obtained a better return by investing in government bonds, for people who look for risk free returns, or leaving their savings in the Central Provident Fund.
For investors willing to take risk, they would have obtained a higher return by investing in fairly priced unit trusts.
11. Life insurance products, such as whole life, endowment and regular premium investment linked policies have high sales charges that take away more than 150% of the annual premium. These high charges reduce the return to the consumer considerably, and are not justified by the value of the product given to the consumer. The competition appears to be on the recruitment of the right type of agents who are able to “convince” customers to buy these products. There is no attempt to offer more appropriate, lower cost products to the consumers.
12. If MAS were to make a study of the innovative financial products that were sold to consumers in recent years and compare the actual return earned by the consumers against the return on “fair products” offering similar risks, the study will probably show that the investing public had been deprived of at least several hundred of millions of dollars of fair return from their investments.
13. I recommend the following approach:
(a) All complex financial products should be reviewed by two independent experts appointed by the regulator. These experts can ask relevant questions from the product issuer and study the answers to form an opinion on whether the product provides “fair dealing outcome” to the consumer. The experts can study if the charges, profit margin and penalty (to get out of a long term contract) are fair to the consumer. The experts can submit their recommendations to the regulator.
(b) Based on the recommendations of the independent experts, the regulator can disallow the product from being marketed, or be marketed with the views of the independent experts, posted in an easily accessible website.
(c) The regulator can specify the classes of simple and transparent products, such as bank accounts and products traded on the stock exchange, that are excluded from this requirement. These products may require certain guidelines to be observed, such as disclosing the effective rate of interest in a suitably prominent manner.
14. Conclusion
I support the move by MAS to make the board and senior management of financial institutions responsible to deliver fair outcomes to consumers. I recommend that this should be strengthened by an additional measure to get independent experts to review the financial products that are offered to the public.
Tan Kin Lian
Wednesday, July 16, 2008
Rejection of claim on grounds of non-disclosure
A policyholder switched from Medishield to a private Shield plan. He was not asked about his cholesterol level. He did not declare this condition as the doctor did not advice on the need to take medication.
He had to carry an angioplasty operation. The insurance company rejected the claim on the ground of non-disclosure. They even refused to pay the claim that would have been allowed under Medishield.
The policyholder wrote to the insurance company to ask for the grounds of rejection. There was no reply for one month. He intends to lodge a complaint with Fidrec.
Lesson: There is no point to pay a higher premium under a private Shield plan, if you are not sure about the practice of the insurance company in rejecting a claim on the grounds of unintended non-disclosure.
He had to carry an angioplasty operation. The insurance company rejected the claim on the ground of non-disclosure. They even refused to pay the claim that would have been allowed under Medishield.
The policyholder wrote to the insurance company to ask for the grounds of rejection. There was no reply for one month. He intends to lodge a complaint with Fidrec.
Lesson: There is no point to pay a higher premium under a private Shield plan, if you are not sure about the practice of the insurance company in rejecting a claim on the grounds of unintended non-disclosure.
ERP charges displayed on gantry
The ERP charges are now displayed on the gantry. It shows the charge for the various types of vehicles, i.e. cars, motor cycles, taxis, bus and goods vehicle. The charges change according to the time slots.
Well done to Land Transport Authority.
Well done to Land Transport Authority.
Price of a product or service
In the free market economy, the price is set by the market. The business decide on the price and sell the product or service to the market.
In my view, there is a better way to set the price. It should be based on the cost plus a reasonable margin for profit. This is a fair way to set the price, and avoids exploiting the consumers.
A cooperative operate on this model. It is an ethical model. I hope that this concept can be applied to many types of businesses.
Some companies make excessive profits by misleading the consumers. They design complicated products, and get marketing people to sell these products to consumers through misleading means.
In my view, there is a better way to set the price. It should be based on the cost plus a reasonable margin for profit. This is a fair way to set the price, and avoids exploiting the consumers.
A cooperative operate on this model. It is an ethical model. I hope that this concept can be applied to many types of businesses.
Some companies make excessive profits by misleading the consumers. They design complicated products, and get marketing people to sell these products to consumers through misleading means.
School should not be a business
The head of a junior college has the title of Principal and CEO. Why should a school be treated as a business, and to have the head carry the title of CEO?
It will be better for our soceity, if a head of a school is the principal and is not a CEO. The school should have the aim of educating students at a specified cost per student, and not be runned as a business to maximise the surplus or to reduce the cost of education (as this can be done by reducing the quality of the teaching).
It will be better for our soceity, if a head of a school is the principal and is not a CEO. The school should have the aim of educating students at a specified cost per student, and not be runned as a business to maximise the surplus or to reduce the cost of education (as this can be done by reducing the quality of the teaching).
Find out about the charges
Hi Mr. Tan,
I have bought 2 Regular Premium ILP in year 2002 and I do not know if I should continue or teminate both insurance plans.
IPL 1
Total premium paid is $9K plus and the value of investment is $7k plus. Fund purchased are GreatLink Enhancer and ASEAN Growth Fund.
IPL 2
Total Premium paid is $7500 and value of investment is only $3k. Fund purchased is Golden International Bond.
Should I still continue with both plans or terminate them and incur loses? Can you please advise me?
REPLY
You have to find out about the charges in these two policies. Generally, if the policy has been in force for more than two years, most of the upfront charges have already been spent - so you should continue the policies.
Read this FAQ:
http://www.tankinlian.com/faq/ilp.html
I have bought 2 Regular Premium ILP in year 2002 and I do not know if I should continue or teminate both insurance plans.
IPL 1
Total premium paid is $9K plus and the value of investment is $7k plus. Fund purchased are GreatLink Enhancer and ASEAN Growth Fund.
IPL 2
Total Premium paid is $7500 and value of investment is only $3k. Fund purchased is Golden International Bond.
Should I still continue with both plans or terminate them and incur loses? Can you please advise me?
REPLY
You have to find out about the charges in these two policies. Generally, if the policy has been in force for more than two years, most of the upfront charges have already been spent - so you should continue the policies.
Read this FAQ:
http://www.tankinlian.com/faq/ilp.html
Advice for young people
A junior college student asked me to give a talk on financial planning to her school. My points will be quite simple:
1. Save 15% of your earnings.
2. Keep the money in a bank account to earn interest rate at 1% or 2%.
3 Do not invest the money in financial products that offer poor value
4. When you have sufficient savings, invest in a low cost unit trust (after you learn about the principles of long term investments.
5. When you get married and have family responsiblilities, but a term insurance policy to cover you for 3 to 5 years of your income.
1. Save 15% of your earnings.
2. Keep the money in a bank account to earn interest rate at 1% or 2%.
3 Do not invest the money in financial products that offer poor value
4. When you have sufficient savings, invest in a low cost unit trust (after you learn about the principles of long term investments.
5. When you get married and have family responsiblilities, but a term insurance policy to cover you for 3 to 5 years of your income.
Business ethics
If you know that the cost of your product is $100, and you decide to add a reasonable margin to cover your expense and profit, you will sell it for $150. This is the ethical way to do business.
If you mislead your customer about the true value of your product, you may be able to sell your product for $500. This is taking advantage of your customer and is unethical.
It is quite sad that the business world now finds it acceptable to take advantage of the customer and sell a product at an exorbitant price to make a big profit margin.
If you mislead your customer about the true value of your product, you may be able to sell your product for $500. This is taking advantage of your customer and is unethical.
It is quite sad that the business world now finds it acceptable to take advantage of the customer and sell a product at an exorbitant price to make a big profit margin.
Joke: Establish the fact
A man met a pretty girl in a holiday resort and asked her, "Will you sleep with me, if I give you $5,000". She smiled and replied, "yes".
The man continued, "Will you do it for $50". The girl got angry. "What do you take me for?"
He replied, "We have already established the fact. We are now negotiating the price."
The man continued, "Will you do it for $50". The girl got angry. "What do you take me for?"
He replied, "We have already established the fact. We are now negotiating the price."
Tuesday, July 15, 2008
Courtesy in use of mobile phone
When I was overseas, I received several calls on my mobile phone from one unidentified caller. As it is expensive to take a roaming call, I rejected these calls. The calls also arrived when I was busy with a meeting.
On my return to Singapore, I returned a call to this number. My call went into a voice mail. There was no clue of the party that made the call to me. I left a voice message for this person to call me back. I learnt later about the identity of the party and the company that made the call to me on a business matter.
I suggest the following telephone courtesy:
1. Do not a person on his mobile phone - unless that person knows you personally and is able to recognise your telephone number.
2. Send a SMS to the recipient to identify yourself and state the purpose and time of your intended call.
3. Make sure that your name is indentified in your voice mail.
On my return to Singapore, I returned a call to this number. My call went into a voice mail. There was no clue of the party that made the call to me. I left a voice message for this person to call me back. I learnt later about the identity of the party and the company that made the call to me on a business matter.
I suggest the following telephone courtesy:
1. Do not a person on his mobile phone - unless that person knows you personally and is able to recognise your telephone number.
2. Send a SMS to the recipient to identify yourself and state the purpose and time of your intended call.
3. Make sure that your name is indentified in your voice mail.
Joke: Telling the truth
The priest told the congregation, "Next week, my sermon will be about truthfulness. When you get home from church, you should read chapter 29 of Leviticus."
The following week, the priest asked, "Can those who have read chapter 29 of Leviticus raise your hands?" Most of the congregation raised their right hands.
The priest said, "Just as I expected. And this is why my sermon is about truthfulness. Leviticus has 27 chapters only!"
I hope that the business world tells the truth to their customers and do not keep changing their stories.
The following week, the priest asked, "Can those who have read chapter 29 of Leviticus raise your hands?" Most of the congregation raised their right hands.
The priest said, "Just as I expected. And this is why my sermon is about truthfulness. Leviticus has 27 chapters only!"
I hope that the business world tells the truth to their customers and do not keep changing their stories.
Weakness of the Global Financial System
During the Asian Financial Crisis, the fund managers created havoc in the Asian financial markets. It caused high volatility and sound companies to be bankrupted, due to a liquidity crisis.
The same situation is now happening in the US financial markets. Many fund managers are short selling the shares of Fannie Mae and Freddie Mac, causing great stress to the financial markets. The Securities Exchange Commission is introducing measures to stop the short selling of these shares.
A report said that the traders are creating rumours on Leyman, so that they shares can be beaten down.
My reading is that this credit crisis reflects a severe weakness of our current global financial system, which is subject to excessive speculation and manipulation. It is not reflective of the real economy. I hope that the lessons can be learnt and that shortcomings can be fixed.
The same situation is now happening in the US financial markets. Many fund managers are short selling the shares of Fannie Mae and Freddie Mac, causing great stress to the financial markets. The Securities Exchange Commission is introducing measures to stop the short selling of these shares.
A report said that the traders are creating rumours on Leyman, so that they shares can be beaten down.
My reading is that this credit crisis reflects a severe weakness of our current global financial system, which is subject to excessive speculation and manipulation. It is not reflective of the real economy. I hope that the lessons can be learnt and that shortcomings can be fixed.
Large profit margin on Shield plan
One large insurance company collected $100 million on its private Shield plan and pays only $20 million in claims. It is making a huge profit margin.
If you pay $500 a year on a Shield policy to this company, you will get back about $100 in claim from this company. If the average claim payout is $100, a fair premium is $150 and not $500.
This company is able to make its Shield plan looks very attractive, but in reality the payout is poor. The consumers are not able to know about the reality until the time of making a claim.
You can buy another medical insurance plan that offers a higher claim to premium ratio, for example basic Medishield. You will pay a much lower premium. You can keep the rest of the premium in Medisave to earn 5% interest. You will need the savings for your future.
If you pay $500 a year on a Shield policy to this company, you will get back about $100 in claim from this company. If the average claim payout is $100, a fair premium is $150 and not $500.
This company is able to make its Shield plan looks very attractive, but in reality the payout is poor. The consumers are not able to know about the reality until the time of making a claim.
You can buy another medical insurance plan that offers a higher claim to premium ratio, for example basic Medishield. You will pay a much lower premium. You can keep the rest of the premium in Medisave to earn 5% interest. You will need the savings for your future.
Switch to basic Medishield
Dear Mr. Tan,
My wife and I are both retirees. We both have Enhanced Incomeshiled & Plus Rider.
For the coming insurance year, we will be paying premiums $517 & $311 (payable by Medisave) for Enhanced Incomeshield and $304 & $224 (payable by cash) for Plus Rider for myself & my wife respectively.
I shall be grateful for your advice whether we need such insurance which I consider rather expensive. Or alternatively should we switch to the basic Medishield offered by CPF. If so, how do we go about doing that?
REPLY
I think that basic Medishield is adequate for retirees, provided that you are willing to be treated in B2 ward. The premium is much lower than a private Shield plan. You can pay the Deductible out of Medisave. Read this FAQ:
http://www.tankinlian.com/faq/shield.html
You can contact CPF to switch to basic Medishield.
My wife and I are both retirees. We both have Enhanced Incomeshiled & Plus Rider.
For the coming insurance year, we will be paying premiums $517 & $311 (payable by Medisave) for Enhanced Incomeshield and $304 & $224 (payable by cash) for Plus Rider for myself & my wife respectively.
I shall be grateful for your advice whether we need such insurance which I consider rather expensive. Or alternatively should we switch to the basic Medishield offered by CPF. If so, how do we go about doing that?
REPLY
I think that basic Medishield is adequate for retirees, provided that you are willing to be treated in B2 ward. The premium is much lower than a private Shield plan. You can pay the Deductible out of Medisave. Read this FAQ:
http://www.tankinlian.com/faq/shield.html
You can contact CPF to switch to basic Medishield.
Shop around to get a competitive rate
Dear Mr. Tan,
I had just got a quote from the insurance agent, the sum assured for $200,000 decreasing term of 20 years, the monthly premium is $50 (female). Please advise whether it is expensive.
REPLY
The premium rate quoted is very expensive. You can get the benchmark premium rate from this FAQ.
http://www.tankinlian.com/faq/term.html
It is best for you to get a few insurance companies to quote the premium rate, rather than depend on one agent to quote you an expensive rate. Do shop around.
http://www.tankinlian.com/faq/termd.html
I had just got a quote from the insurance agent, the sum assured for $200,000 decreasing term of 20 years, the monthly premium is $50 (female). Please advise whether it is expensive.
REPLY
The premium rate quoted is very expensive. You can get the benchmark premium rate from this FAQ.
http://www.tankinlian.com/faq/term.html
It is best for you to get a few insurance companies to quote the premium rate, rather than depend on one agent to quote you an expensive rate. Do shop around.
http://www.tankinlian.com/faq/termd.html
Global recession
Many people are worried that there will be a global recession. For people with savings, a global recession may be all right. With a recession, prices will come down. People will work less, as there is reduced demand. They can spend the time with the family or take a holiday.
For people without savings, it may be difficult. The lesson here - do keep some spare savings for a future emergency. Do not over-stretch and spend all of your earnings. Do not borrow on your future earnings.
I hope that, in the future, the global economy can come out with a new model. People do not need to work for long hours. They can work less and enjoy their leisure time. There is no need to produce more and more goods, which are not really needed.
Why should people change their mobile phones every one or two years, or upgrade their personal computers frequently? Why should they change their cars within a few years? These are wasteful.
For people without savings, it may be difficult. The lesson here - do keep some spare savings for a future emergency. Do not over-stretch and spend all of your earnings. Do not borrow on your future earnings.
I hope that, in the future, the global economy can come out with a new model. People do not need to work for long hours. They can work less and enjoy their leisure time. There is no need to produce more and more goods, which are not really needed.
Why should people change their mobile phones every one or two years, or upgrade their personal computers frequently? Why should they change their cars within a few years? These are wasteful.
Monday, July 14, 2008
SAFRA insurance
Mr. Tan,
I plan to increase my cover for critical illness. To the best of your knowledge, what're the currently available plan in the market with $50 per mth? My agent told me CI plan do not come as a "main policy", instead, i must buy a "main plan" (usu a Whole life policy) & attach a CI rider-true?
REPLY
I suggest that you insure under the SAFRA scheme, if you are a SAFRA member. Please ask SAFRA.
I plan to increase my cover for critical illness. To the best of your knowledge, what're the currently available plan in the market with $50 per mth? My agent told me CI plan do not come as a "main policy", instead, i must buy a "main plan" (usu a Whole life policy) & attach a CI rider-true?
REPLY
I suggest that you insure under the SAFRA scheme, if you are a SAFRA member. Please ask SAFRA.
Choose a low cost term insurance plan
Dear Mr. Tan,
I wanted to buy a term insurance for my husband who is 42 years old. He is currently covered with $80,000. My agent recommend me the below 2 plans.
1. Term Plan (Up to Age 85)
This term plan covers sum assured $50,000 for an annual premium of $786. There is no cash value for term plan.
2. Whole Life Plan (Ltd-Pay 20 Yrs)
Based on sum assured of $50,000 payable for 20 Yrs, the annual premium is $1,938.
Which is better?
REPLY
I do not like the two policies recommended for your husband as the premium is rather high. I suggest that you ask for a term insurance plan that expire at ag 60 or 65.
Read this FAQ:
http://www.tankinlian.com/faq/term.html
I wanted to buy a term insurance for my husband who is 42 years old. He is currently covered with $80,000. My agent recommend me the below 2 plans.
1. Term Plan (Up to Age 85)
This term plan covers sum assured $50,000 for an annual premium of $786. There is no cash value for term plan.
2. Whole Life Plan (Ltd-Pay 20 Yrs)
Based on sum assured of $50,000 payable for 20 Yrs, the annual premium is $1,938.
Which is better?
REPLY
I do not like the two policies recommended for your husband as the premium is rather high. I suggest that you ask for a term insurance plan that expire at ag 60 or 65.
Read this FAQ:
http://www.tankinlian.com/faq/term.html
A fair rate of return
If someone takes your money and promises to return them to you, and breaks the promise, you will consider that this person has cheated you.
If you invest in a life insurance company and expects to get a certain rate of return, depending on the future investment yield of the Life Fund, and you get less than the fair rate of return, would you feel that you have been cheated? It seems that many life insurance policies give a lot of leeway to the insurance company to decide on how much you can get and how much they can keep!
If you invest in a life insurance company and expects to get a certain rate of return, depending on the future investment yield of the Life Fund, and you get less than the fair rate of return, would you feel that you have been cheated? It seems that many life insurance policies give a lot of leeway to the insurance company to decide on how much you can get and how much they can keep!
Joke: Inflation and wages
Twenty years ago, I used to dream about the time when I would be living in fantastic luxury on the same wages that are now keeping me below the poverty line.
Sunday, July 13, 2008
Tips on personal insurance
1. How much life insurance do I need?
It depends on your personal circumstances. If you have dependents, you should aim to insure for 5 to 10 years of your earnings. If you have accumulated savings, the insurance cover can be reduced by this amount.
For example, if you earn $40,000 a year, you should have life insurance for $200,000 to $400,000. If you have accumulated savings of $50,000, this can be reduced from the amount of your insurance.
As a minimum, you should insure for 5 years of earning. If you are able to afford it, you can increase your coverage to 10 years of earning.
The sum assured is payable on death and permanent total disability.
2. What type of life insurance should I buy?
You should buy decreasing term insurance that covers you up to your retirement age, say 65 years.
If you are now 35 years old, you can buy a decreasing term insurance to cover you for 30 years.
If your sum assured is $300,000, you will be covered for $300,000 during the first year. The sum assured will reduce by $10,000 for each subsequent year, until it disappears completely at the end of 30 years.
The reduction in the sum assured each year will be offset by your savings for the year. As your savings grows, you need less coverage for your life insurance.
The premium that you pay for decreasing term insurance is about 50% of the cost of level term insurance. It is about 20% of the cost of a whole life insurance.
By paying a lower premium for your decreasing term insurance, you have more money to save in a low cost investment fund to earn a higher return for your future needs.
3. Do I need medical insurance?
If your employer covers your medical expenses, you do not need any personal medical insurance.
If you wish to buy a personal insurance now, so that you are assured of continuing coverage after your retire from work, you should choose a low cost Medishield plan provided by the Central Provident Fund.
There are many Shield plans in the market. They cover different classes of wards in restructured and private hospitals.
In selecting your plan, you should consider the total lifetime cost. You should add the premium for the various ages from now until you reach age 85 years. As the premium rate increases with age, you must take the higher cost into account, when you select your plan.
There is no need for you to buy an expensive plan, unless you have a high income. If you enter into a subsidised ward, your medical expenses will be quite affordable and can be covered by Medishield or a lower priced private Shield plan.
Do not spend too much premium on your Shield plan when you are young. You need the savings to cover your insurance premium and medical expenses when you grow old.
The Shield plan has a Deductible and a co-insurance portion, which have to be paid by you. Some insurance company offer a rider to cover these items. As the amounts are not large, you do not need to buy the rider. You can pay them from your Medisave account.
4. How much should I spend on insurance?
You should spend not more than 2% of your earnings on the life and medical insurance on your life. If you include your family, you should spend not more than 3% of your earnings.
By spending less on insurance, you can set aside more savings for your retirement. This should be 10% to 15% of your earnings.
It depends on your personal circumstances. If you have dependents, you should aim to insure for 5 to 10 years of your earnings. If you have accumulated savings, the insurance cover can be reduced by this amount.
For example, if you earn $40,000 a year, you should have life insurance for $200,000 to $400,000. If you have accumulated savings of $50,000, this can be reduced from the amount of your insurance.
As a minimum, you should insure for 5 years of earning. If you are able to afford it, you can increase your coverage to 10 years of earning.
The sum assured is payable on death and permanent total disability.
2. What type of life insurance should I buy?
You should buy decreasing term insurance that covers you up to your retirement age, say 65 years.
If you are now 35 years old, you can buy a decreasing term insurance to cover you for 30 years.
If your sum assured is $300,000, you will be covered for $300,000 during the first year. The sum assured will reduce by $10,000 for each subsequent year, until it disappears completely at the end of 30 years.
The reduction in the sum assured each year will be offset by your savings for the year. As your savings grows, you need less coverage for your life insurance.
The premium that you pay for decreasing term insurance is about 50% of the cost of level term insurance. It is about 20% of the cost of a whole life insurance.
By paying a lower premium for your decreasing term insurance, you have more money to save in a low cost investment fund to earn a higher return for your future needs.
3. Do I need medical insurance?
If your employer covers your medical expenses, you do not need any personal medical insurance.
If you wish to buy a personal insurance now, so that you are assured of continuing coverage after your retire from work, you should choose a low cost Medishield plan provided by the Central Provident Fund.
There are many Shield plans in the market. They cover different classes of wards in restructured and private hospitals.
In selecting your plan, you should consider the total lifetime cost. You should add the premium for the various ages from now until you reach age 85 years. As the premium rate increases with age, you must take the higher cost into account, when you select your plan.
There is no need for you to buy an expensive plan, unless you have a high income. If you enter into a subsidised ward, your medical expenses will be quite affordable and can be covered by Medishield or a lower priced private Shield plan.
Do not spend too much premium on your Shield plan when you are young. You need the savings to cover your insurance premium and medical expenses when you grow old.
The Shield plan has a Deductible and a co-insurance portion, which have to be paid by you. Some insurance company offer a rider to cover these items. As the amounts are not large, you do not need to buy the rider. You can pay them from your Medisave account.
4. How much should I spend on insurance?
You should spend not more than 2% of your earnings on the life and medical insurance on your life. If you include your family, you should spend not more than 3% of your earnings.
By spending less on insurance, you can set aside more savings for your retirement. This should be 10% to 15% of your earnings.
World class transport system
I have given five suggestions on how to improve the transport system in Singapore in
www.singaporepublictransport.blogspot.com/
Do you agree with the suggestions?
www.singaporepublictransport.blogspot.com/
Do you agree with the suggestions?
Visit to Manila 14-16 July 2008
I will be visiting Manila from Monday to Wednesday of next week. I am conducting the Business Simulation Game (BEST) in Manila.
I have created a few postings that will appear on the scheduled dates and times over the next few days.
I have created a few postings that will appear on the scheduled dates and times over the next few days.
Existing Life Insurance Policies
Some people asked for my advice on whether they should continue their existing life insurance policies, or should terminate them and buy a term insurance policy.
Here are the general rules of thumb:
1. If the policies have been in force for more than 2 years, you should continue the policies as most of the upfront charges have already been incurred.
2. If the policies are taken for less than 6 months, it is generally advisable to terminate the policies and take a loss. However, you should buy a term insurance policy first.
3. You should avoid buying a new whole life, endowment or investment-linked policy as the charges are too high. It is better to buy term insurance for your insurance protection and to invest in a low cost investment fund.
Read this FAQ:
http://www.tankinlian.com/faq/savings.html
Here are the general rules of thumb:
1. If the policies have been in force for more than 2 years, you should continue the policies as most of the upfront charges have already been incurred.
2. If the policies are taken for less than 6 months, it is generally advisable to terminate the policies and take a loss. However, you should buy a term insurance policy first.
3. You should avoid buying a new whole life, endowment or investment-linked policy as the charges are too high. It is better to buy term insurance for your insurance protection and to invest in a low cost investment fund.
Read this FAQ:
http://www.tankinlian.com/faq/savings.html
Joke: Amputed the wrong leg
A diabetic was admitted into hospital for amputation of a leg. He woke up on the day after surgery. The doctor said, "I have good news and bad news".
The patient wanted to hear the bad news first. The doctor said, "The bad news - we cut off the wrong leg. Now the good news. Your other leg is getting better."
The patient wanted to hear the bad news first. The doctor said, "The bad news - we cut off the wrong leg. Now the good news. Your other leg is getting better."
Joke: Planning for retirement
My friend sent this joke to me. "Your insurance agent sells life insurance to help you plan for your retirement. However, the policy gives such a poor return that you cannot afford to retire. Actually, the agent is planning for his own retirement from the high commission that he earns from the policy."
Note: This joke does not apply to term insurance policies and life insurance policies that pays low commission.
Note: This joke does not apply to term insurance policies and life insurance policies that pays low commission.
Insurance for a child
Dear Mr. Tan,
I am planning to buy an insurance plan for my younger boy of age 7. I am looking at either the LUV plan which is $12 per month for $100K as compared to the Legacy Life CI plan recommended by my agent.
I am in favour of buying LUV, but my agent told me below:
""I have deviated from the basic & giving wrong emphasis and that I have made the 7 common insurance mistakes parents make. No doubts term policies are a lot more affordable & more cost-effective to buy a portion that will last almost as long as you live and the rest to cover just your working years. When come to insurance for minor, health insurance focus is on both CI & H&S & the aim is to lock-in insurability & gifts of love. ""
I am confused. He is right in the above statement? Thanks very much for your time
REPLY
There is no need to buy insurance for your child, except for medical insurance. It is more important that you should adequate term insurance on your life, to cover your earning capacity.
Read this FAQ:
http://www.tankinlian.com/faq/childlife.html
I am planning to buy an insurance plan for my younger boy of age 7. I am looking at either the LUV plan which is $12 per month for $100K as compared to the Legacy Life CI plan recommended by my agent.
I am in favour of buying LUV, but my agent told me below:
""I have deviated from the basic & giving wrong emphasis and that I have made the 7 common insurance mistakes parents make. No doubts term policies are a lot more affordable & more cost-effective to buy a portion that will last almost as long as you live and the rest to cover just your working years. When come to insurance for minor, health insurance focus is on both CI & H&S & the aim is to lock-in insurability & gifts of love. ""
I am confused. He is right in the above statement? Thanks very much for your time
REPLY
There is no need to buy insurance for your child, except for medical insurance. It is more important that you should adequate term insurance on your life, to cover your earning capacity.
Read this FAQ:
http://www.tankinlian.com/faq/childlife.html
Saturday, July 12, 2008
Complaint to the regulator
A friend asked me for the reason why I decided to set aside the Collective Protest. He said that there was a rumour that I was threatened by Mr. Lim Boon Heng and Mr. Matthias Yao.
I replied that the main reason for my action was the assurance that I have received from Mr. Lim and Mr. Yao on fair treatment of policyholders. This was subsequently stated by Mr. Ng Kee Choe in his address in his address to the Annual General Meeting.
The first two assurances relate to the restructuring of the bonus. I felt that the assurance was adequate in ensuring that policyholders would not be placed in a worse off position. The third assurance, which I asked for, was more important - that "policyholders will receive bonuses that reflect the actual experience".
I have subsequently pointed out to Mr. Lim and Mr. Matthias Yao that the bonuses declared were too low, and did not reflect the actual experience. Mr. Ken Ng (the chief actuary) replied to me that this will be adjusted in 2009 and later years.
I pointed out to Mr. Ken Ng that policies maturing in 2008 would be receiving a maturity value that was far less than the "actual experience". This would be unfair to the policyholders. I quoted the specific case of the Growth policy taken by my wife. I asked for this matter to be reviewed to give a fair payout on the policies that are maturing this year.
After two weeks, I have not received a satisfactory reply from NTUC Income. I intend to lodge a complaint on this matter with the regulator. I am quite disappointed that, after receiving the assurance that the bonuses will reflect the actual exprience, nothing is being done for the policyholders of the maturing policyholders.
I have two policies affecting by the bonus restructuring. The bonuses declared in the past and the cash values are significantly less than the values that reflect "the actual experience". As these policies will not be maturing this year, I am prepared to wait for one or two more years for the bonuses and cash values to be adjusted to reflect "the actual experience". So far, I have not received any indication that this will be done.
I replied that the main reason for my action was the assurance that I have received from Mr. Lim and Mr. Yao on fair treatment of policyholders. This was subsequently stated by Mr. Ng Kee Choe in his address in his address to the Annual General Meeting.
The first two assurances relate to the restructuring of the bonus. I felt that the assurance was adequate in ensuring that policyholders would not be placed in a worse off position. The third assurance, which I asked for, was more important - that "policyholders will receive bonuses that reflect the actual experience".
I have subsequently pointed out to Mr. Lim and Mr. Matthias Yao that the bonuses declared were too low, and did not reflect the actual experience. Mr. Ken Ng (the chief actuary) replied to me that this will be adjusted in 2009 and later years.
I pointed out to Mr. Ken Ng that policies maturing in 2008 would be receiving a maturity value that was far less than the "actual experience". This would be unfair to the policyholders. I quoted the specific case of the Growth policy taken by my wife. I asked for this matter to be reviewed to give a fair payout on the policies that are maturing this year.
After two weeks, I have not received a satisfactory reply from NTUC Income. I intend to lodge a complaint on this matter with the regulator. I am quite disappointed that, after receiving the assurance that the bonuses will reflect the actual exprience, nothing is being done for the policyholders of the maturing policyholders.
I have two policies affecting by the bonus restructuring. The bonuses declared in the past and the cash values are significantly less than the values that reflect "the actual experience". As these policies will not be maturing this year, I am prepared to wait for one or two more years for the bonuses and cash values to be adjusted to reflect "the actual experience". So far, I have not received any indication that this will be done.
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