Feedback on complaint handling process

MAS advises investors who feel that they have been mis-informed about the structured product to lodge a complaint with the financial institution that sold the product.

If you wish to give your feedback on your experience in lodging the complaint, please send an email to atans1@hotmail.com with the following information:

1. Your name, age, occupation, telephone, e-mail
2. Date of complaint, financial institution, name of offices who attended to you
3. Did the officer explain the process? What did they say?
4. Did they listen to you and record the details of your complaints fairly? Did they help you to record the complaint?
5. Were they defensive? Did you challenge you about the facts of your complaints?
6. Are you satisfied with the process? If not, why?
7. Do you get the impression that your complaint will be attended to fairly?