Case study - responding to a difficult issue

This is a hypothetical case. I wrote it to illustrate the different approaches to respond to a difficult issue at work.

X is in charge of the daily work at the CDP which keeps the records of shareholders of listed companies. An activist shareholder Y wrote to request that a letter be circulated to all shareholders of a listed company Z regarding a corporate issue, volunteering to pay for the printing and postage cost.

What is the typical response of most people in this situation if they were in X's place? What type of response will you give?

Survey results
Here are the survey results based on 29 responses.

Most people are willing to be helpful and positive, if they feel that they have the authority.