Internet banking

It was quite a big hassle to make an internet banking transfer for a one-off payment of $100 for the purchase of a book.

I have to register the payee and authenticate it with my mobile phone. The DBS web application did not show the correct verification page (due to a bug in their system), so the first attempt failed. I have to recreate the payee details a second time (including entering 5 error-prone items of information), and this time the verification went through.  I proceeded to make the transfer and have to enter the 2FA again.

This transfer took 20 minutes to make this transfer, event though I am an experienced user. I have received 3 SMS messages, enter my 2FA 2 times, receive 2 verification code by SMS (one was due to a mistake) and enter the correct one into the DBS system. It is really a lot of hassle for an one-off payment of $100.

I have raised this issue many times with DBS but nothing was done to simplify or improve the system. I believe that their hands are tied, due to MAS requirements, all in the name of security. With so much hassle, it is easy for me to make a mistake, such as entering the wrong account number or amount. Instead of improving security, it is likely to cause mistakes.  When will MAS wake up and come to the real world?

Tan Kin Lian