Telephone sales of general insurance

Hi Mr Tan, 
What is your view on the practice of insurance company/bank selling general insurance via the phone ? How can consumer decide if an insurance plan is suitable for him/her in that 5 min phone call?

Personally I feel that it might not be fair to push up General insurance via phone, they should be more transparent and provide email information on the plan. Most of the time they would say this plan is an exclusive plan to you and there is no write up on it. I think it would be more fair to consumer to get more information before deciding on the plan, than to accept and exercise the free-look. 

REPLY
I agree with your views that an insurance policy should not be sold over the telehpone in 5 mins without providing sufficient information to the customer.