Unfair Train Penalty

I wrote this letter which was published in the Straits Times Forum page today.
My aim is to tell the commercial enterprises that they should balance corporate profits with fair treatment of their customers.
I also intend the same message to go to our government leaders and remind them about their responsibility to the citizens. They should not allow the citizens to bear the burden of higher cost as commercial enterprises seek to increase their profits.
http://www.straitstimes.com/STForum/Story/STIStory_620600.html

Tan Kin Lian