Bad experience with M V Land

I sent this letter by fax to the directors of M V Land on 26 January. They did not acknowledge or reply to my letter after 5 days. They have been imposing a lot of troublesome requirements to other people, but when it comes to giving a reply, they are not able to cope. This is typical of many organisations in Singapore, and  reflects a culture of high handedness and arrogance.

I had another bad experience today. They told my staff that I had to submit a copy of my log card to apply for a season pass. Many places do not need the log card, but they insisted "as it is their policy". I do not know where I kept my log card, so I visited their office to offer my certificate of insurance.

I had to wait for half an hour as their staff was busy attending to another owner. When I was attended, the staff did not bother with the log card or the insurance certificate, If this was not necessary, I could have sent my application by mail. I protested about this waste of my time. The staff was apologetic, but nothing will be done to change this bad practice.

This is typical of Singapore - troublesome requirements, unnecessary work, blind adherence by the staff who follow instructions set in the ivory tower. This used to be the purview of the government agencies, but commercial organisations have now caught this disease!