Experience on call centers

I have created some short videos (less than 5 mins) on my experience in calling the call centers of a few large organisations.

They can be viewed here:
http://www.easysearch.sg/videos/

I hope that the large organisations can understand the frustration and difficulty of their customers in navigating through their automated system, and in listening to irrelevant messages. They should simplify the system to make it easier for their customer to talk to a customer service officer. They should also provide an option in the website for the customer to submit a form and for the call center staff to call back with the answer.

I was quite surprised that the calls were answered quickly for SIA, DBS and Starhub. The customer service officers were helpful and competent.  Well done.

Tan Kin Lian