Starhub Call Center

I called Starhub at their call center to enquire about Open Net, the new national broadband. Here is my experience.

I am quite surprised that the call is answered quick quickly (after going through 3 minutes of navigating through their system) and the staff is quite knowledgeable. So, apart from the automated messages (which is quite frustrating and time wasting), the service is quite good. In the past, I have to wait a long time to be answered by a person, but on this occasion, it was quite fast.

Many large organisations require customers to suffer the hassle of navigating through their automated system, so this is not unique to Starhub.